IT Support Engineer EMEA

Institut Straumann AG; Freiburg im Breisgau; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Join a dynamic team as an IT Support Engineer, providing essential first-level support across EMEA. You'll manage incidents and service requests, ensuring smooth IT operations at the Freiburg site. This role involves hands-on troubleshooting of IT equipment and collaborating with 2nd level support teams to drive improvements. With a focus on user experience, you will support onboarding processes and manage device installations using Microsoft tools. If you're motivated to make an impact in a vibrant international environment, this is the perfect opportunity for you.

Leistungen

Dynamic and engaged team

Ownership as an expert

Impact as a ChangeMaker

Qualifikationen

• 1+ years in First Level Support or Service Desk in an international environment.
• Knowledge of ITIL processes; ITIL certification is a plus.

Aufgaben

• Provide 1st level support via service desk, handling incidents and service requests.
• Deliver onsite technical support for users and infrastructure at the Freiburg subsidiary.

Kenntnisse

Windows 10/11

Microsoft 365

Troubleshooting PCs

Microsoft Endpoint Manager

ITIL Service Management

Ausbildung

Educational background in Information Technology

Tools

Microsoft Intune

Ticketing System

Jobbeschreibung

JOB DESCRIPTION

Are you an IT Support Engineer with a passion for service desk operations and hands-on support? Join our end-user productivity team, providing first-level IT support across EMEA and ensuring smooth IT operations at our Freiburg subsidiary and warehouse.

You'll handle incidents, service requests, and troubleshooting of user issues and warehouse IT equipment (computers, printers, software), working closely with 2nd level teams and external providers.

With a problem-solving approach, you’ll manage user access, documentation, and IT projects, driving improvements in a dynamic, international environment. If you're motivated and ready to make an impact, we’d love to hear from you!

TASKS:

• Provide 1st level support via service desk, handling incidents, service requests, problems, and changes in the ticketing system.
• Deliver onsite technical support for users and infrastructure at our Freiburg (Germany) subsidiary.
• Act as the Single Point of Contact for IT-related topics across European subsidiaries.
• Support onboarding and offboarding processes, ensuring smooth employee entry/exit.
• Install and manage PCs and notebooks using Microsoft Endpoint Manager.
• Administer iPhones with Microsoft Intune.
• Support regional Data & Tech projects.
• Collaborate with regional and global 2nd level support teams.
• Maintain knowledge bases and asset management tools.
• Continuously improve service delivery processes in line with ITIL best practices.

QUALIFICATIONS:

• Educational background in Information Technology
• Experience: 1 + years in First Level Support or Service Desk in an international environment
• Technical skills:

- Operating Systems: Windows 10/11

- Microsoft 365: Outlook, Teams, SharePoint, OneDrive, Office Apps

- Hardware & Networking: Troubleshooting PCs, printers, LAN/Wi-Fi

- Device Management: Microsoft Endpoint Manager, Intune

- Knowledge of ITIL Service Management processes; ITIL certification is a plus.

• Soft skills:

- Collaborative team player, adaptable in a dynamic environment.

- Strong communication and mediation skills, fostering collaboration and knowledge sharing.

- Solution-oriented with an agile, pragmatic mindset.

- Good interpersonal skills with a calm appearance when handling difficult situations.

- Excellent communication skills, customer-focused to deliver first-class service.

• Languages: Fluent in English; additional languages are a plus.

ADDITIONAL INFORMATION

We offer...

· Being part of a dynamic, inspired and engaged team

· Take ownership as an expert

· Make an impact as one of our #ChangeMakers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type:Full Time

Alternative Locations:Germany : Freiburg

TravelPercentage:0 - 10%

Requisition ID: 17857