IT Support Engineer EMEA

Straumann Group; Freiburg im Breisgau; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in the dental industry is seeking an IT Support Engineer to join their team in Freiburg. This role involves providing first-level support, handling incidents, and ensuring smooth IT operations across European subsidiaries. The ideal candidate will have a strong background in IT, excellent communication skills, and a customer-focused approach. If you are passionate about IT support and thrive in a dynamic environment, we invite you to apply!

Leistungen

Dynamic and engaged team

Ownership as an expert

Impact as a ChangeMaker

Qualifikationen

• 1+ years in First Level Support or Service Desk in an international environment.
• Fluent in English and German, strong communication and mediation skills.
• Knowledge of ITIL processes preferred.

Aufgaben

• Provide 1st level support via service desk for incidents and requests.
• Install and manage PCs using Microsoft Endpoint Manager.
• Collaborate with regional and global support teams.

Kenntnisse

Troubleshooting PCs

Customer-focused service

Strong communication skills

Adaptability

Problem-solving

Ausbildung

Educational background in Information Technology

Tools

Microsoft Endpoint Manager

Intune

Jobbeschreibung

Are you an IT Support Engineer with a passion for service desk operations and hands-on support? Join our end-user productivity team, providing first-level IT support across EMEA and ensuring smooth IT operations at our Freiburg subsidiary and warehouse.

You'll handle incidents, service requests, and troubleshooting of user issues and warehouse IT equipment (computers, printers, software), working closely with 2nd level teams and external providers.

With a problem-solving approach, you’ll manage user access, documentation, and IT projects, driving improvements in a dynamic, international environment. If you're motivated and ready to make an impact, we’d love to hear from you!

TASKS :

• Provide 1st level support via service desk, handling incidents, service requests, problems, and changes in the ticketing system.
• Deliver onsite technical support for users and infrastructure at our Freiburg (Germany) subsidiary.
• Act as the Single Point of Contact for IT-related topics across European subsidiaries.
• Support onboarding and offboarding processes, ensuring smooth employee entry / exit.
• Install and manage PCs and notebooks using Microsoft Endpoint Manager.
• Administer iPhones with Microsoft Intune.
• Support regional Data & Tech projects.
• Collaborate with regional and global 2nd level support teams.
• Maintain knowledge bases and asset management tools.
• Continuously improve service delivery processes in line with ITIL best practices.

QUALIFICATIONS :

• Educational background in Information Technology
• Experience : 1 + years in First Level Support or Service Desk in an international environment
• Technical skills :
• Operating Systems : Windows 10 / 11
• Microsoft 365 : Outlook, Teams, SharePoint, OneDrive, Office Apps
• Hardware & Networking : Troubleshooting PCs, printers, LAN / Wi-Fi
• Device Management : Microsoft Endpoint Manager, Intune
• Knowledge of ITIL Service Management processes; ITIL certification is a plus.
• Collaborative team player, adaptable in a dynamic environment.
• Strong communication and mediation skills, fostering collaboration and knowledge sharing.
• Solution-oriented with an agile, pragmatic mindset.
• Good interpersonal skills with a calm appearance when handling difficult situations.
• Excellent communication skills, customer-focused to deliver first-class service.
• Languages : Fluent in English and Fluent in German

ADDITIONAL INFORMATION

We offer...

• Being part of a dynamic, inspired and engaged team
• Take ownership as an expert
• Make an impact as one of our #ChangeMakers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type : Full Time

Alternative Locations : Germany : Freiburg

TravelPercentage : 0 - 10%

Requisition ID : 17857

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Equal Opportunity and Affirmative Action Employer (US applicants only)

Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

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