IT Support Engineer (DACH)

Zoho Europe; Essen; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An exciting opportunity awaits a dynamic IT Support Engineer eager to join a leading technology firm. This role focuses on providing exceptional customer support for a suite of innovative SaaS products, where you will engage with clients across Europe. You will become a product expert, troubleshoot issues, and collaborate with teams to enhance customer satisfaction. Join a vibrant international environment that values innovation and teamwork, and take your career to the next level in a supportive and inclusive atmosphere. If you are passionate about technology and customer service, this is the perfect place for you to thrive!

Leistungen

MacBook

Mobile and paid SIM

Company provided Lunch

Permanent Contract after probation

Reimbursement of approved business expenses

Supportive and inclusive team

Vibrant international environment

Opportunity to work with a global team

Qualifikationen

• Proficiency in English and German is essential for this role.
• Basic programming knowledge is a plus for candidates.

Aufgaben

• Assist European customers via phone, chat, and email.
• Maintain accurate records of customer interactions and resolutions.

Kenntnisse

Customer Support

Problem-solving skills

Analytical skills

Full professional proficiency in English

Full professional proficiency in German

Ausbildung

Basic understanding of software programs

Prior experience with SaaS products

Tools

Zoho SaaS products

Jobbeschreibung

Job Description

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About Us

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Key Responsibilities

1. Learn and master Zoho's suite of SaaS products to become a product expert.
2. Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
3. Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
4. Maintain accurate and detailed records of customer interactions and resolutions.
5. Contribute to the creation and improvement of support documentation.

Requirements

1. Full professional proficiency in English and German Language (both written and verbal).
2. Basic understanding of software programs; prior experience with SaaS products is an advantage.
3. Ability to learn quickly and adapt to evolving product features.
4. Excellent problem-solving and analytical skills.
5. Comfortable working in an office environment.

Bonus Skills

1. Proficiency in one or more European languages such as French, Spanish or Dutch.
2. Previous customer support experience.
3. Basic programming knowledge.

Benefits

1. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
2. Supportive and inclusive team and colleagues.
3. MacBook, mobile and paid SIM.
4. Company provided Lunch.
5. Permanent Contract after the successful completion of the probationary period.
6. A vibrant international environment.
7. Reimbursement of approved business expense.
8. Opportunity to work with a global team and contribute to the growth of a leading technology company.

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!