IT Support Engineer (DACH)

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey.

This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

About us

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organization believes in experimentation, iteration, and following your instincts.

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Key Responsibilities

• Learn and master Zoho's suite of SaaS products to become a product expert.
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the creation and improvement of support documentation.

Requirements

• Full professional proficiency in English and German (both written and verbal).
• Basic understanding of software programs; prior experience with SaaS products is an advantage.
• Ability to learn quickly and adapt to evolving product features.
• Excellent problem-solving and analytical skills.
• Comfortable working in an office environment.

Bonus Skills

• Proficiency in one or more European languages such as French, Spanish, or Dutch.
• Basic programming knowledge.

Additional benefits include a competitive salary package aligned with your qualifications and experience, a supportive and inclusive team, MacBook, mobile, paid SIM, company-provided lunch, permanent contract after probation, an international environment, reimbursement of business expenses, and opportunities to work globally.

Applicants should hold a national or EU passport, have valid work authorization, and be within commuting distance. The successful candidate will undergo background verification in line with national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company revolutionizing business operations. Let's shape the future of business software together!