IT Support Engineer (DACH)

Zoho Europe; Düsseldorf; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is looking for a motivated IT Support Engineer to join their dynamic team. This role offers a unique opportunity to provide exceptional customer support while mastering a suite of innovative SaaS products. You'll assist customers across Europe, troubleshoot issues, and collaborate with cross-functional teams to enhance customer satisfaction. With a competitive salary package and a vibrant international environment, this position is perfect for those eager to grow their career in technology. Join a company that's transforming business software and make a meaningful impact in the tech world!

Leistungen

MacBook

Mobile and paid SIM

Company provided Lunch

Permanent Contract after probation

Reimbursement of approved business expense

Qualifikationen

• Fluent in English and German, both written and verbal.
• Ability to learn quickly and adapt to evolving product features.

Aufgaben

• Assist customers via phone, chat, and email, troubleshooting issues.
• Collaborate with teams to ensure prompt resolution of customer concerns.

Kenntnisse

Communication Skills

Problem-Solving Skills

Analytical Skills

Customer Support

Adaptability

Ausbildung

Basic understanding of software programs

Prior experience with SaaS products

Jobbeschreibung

Job Description

About us:

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Key Responsibilities

1. Learn and master Zoho's suite of SaaS products to become a product expert.
2. Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
3. Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
4. Maintain accurate and detailed records of customer interactions and resolutions.
5. Contribute to the creation and improvement of support documentation.

Requirements

1. Communication level English and fluency in German language (both written and verbal) are mandatory for this role.
2. Basic understanding of software programs; prior experience with SaaS products is an advantage.
3. Ability to learn quickly and adapt to evolving product features.
4. Excellent problem-solving and analytical skills.
5. Comfortable working in an office environment.

Bonus Skills

1. Previous customer support experience.
2. Basic programming knowledge.

Benefits

1. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
2. Supportive and inclusive team and colleagues.
3. MacBook, mobile and paid SIM.
4. Company provided Lunch.
5. Permanent Contract after the successful completion of the probationary period.
6. A vibrant international environment.
7. Reimbursement of approved business expense.
8. Opportunity to work with a global team and contribute to the growth of a leading technology company.

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!