IT Support Engineer (DACH)

Zoho Corporation Europe; Düsseldorf; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as an IT Support Engineer, where your passion for customer support will help empower businesses with innovative SaaS solutions. This role offers the chance to master a suite of products while providing exceptional support to European customers. You'll collaborate with talented teams, tackle challenges, and contribute to enhancing support documentation. With a supportive work environment and opportunities for growth, this position is perfect for self-starters eager to make a difference in the technology industry.

Leistungen

MacBook provided

Mobile and paid SIM provided

Company-provided lunch

Reimbursement of approved business expenses

Permanent contract after probation

International work environment

Qualifikationen

• Fluent in English and German required.
• Basic understanding of software programs preferred.

Aufgaben

• Assist customers via phone, chat, and email.
• Maintain accurate records of customer interactions.
• Contribute to support documentation improvements.

Kenntnisse

Fluent in English

Fluent in German

Problem-solving skills

Analytical skills

Basic understanding of software programs

Jobbeschreibung

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Key Responsibilities

• Learn and master Zoho's suite of SaaS products to become a product expert.
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
• Maintain accurate and detailed records of customer interactions and resolutions.
• Contribute to the creation and improvement of support documentation.

Requirements

• Fluent in English and German (both written and verbal) is mandatory for this role.
• Basic understanding of software programs; prior experience with SaaS products is an advantage.
• Ability to learn quickly and adapt to evolving product features.
• Excellent problem-solving and analytical skills.
• Comfortable working in an office environment.

Bonus Skills

• Basic programming knowledge.
• Supportive and inclusive team environment.
• MacBook, mobile, and paid SIM provided.
• Company-provided lunch.
• Permanent contract after successful probation.
• International work environment.
• Reimbursement of approved business expenses.
• Opportunity to work with a global team and contribute to a leading technology company's growth.

Applicants must hold a valid national or EU passport, work authorization, and reside within a commutable distance. The successful candidate will undergo background verification in accordance with national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company revolutionizing business operations. Together, let's shape the future of business software!