IT Support Engineer (DACH)

Zoho Europe; Düsseldorf; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in SaaS is looking for an IT Support Engineer (DACH) to provide exceptional support to customers across Europe. The role involves addressing customer inquiries, troubleshooting issues, and collaborating with cross-functional teams. Ideal for dynamic individuals seeking growth in a vibrant international environment.

Leistungen

Competitive salary package

Supportive and inclusive team

Company provided MacBook

Business expense reimbursement

Permanent contract after probation

Qualifikationen

• Strong communication skills in English and fluency in German required.
• Able to adapt quickly and learn new software features.
• Basic understanding of SaaS products is an advantage.

Aufgaben

• Assist customers via phone, chat, and email, addressing inquiries and troubleshooting issues.
• Collaborate with teams for prompt resolution of customer concerns.
• Maintain records of customer interactions and contribute to support documentation.

Kenntnisse

Communication

Problem-solving

Analytical skills

Adaptability

Jobbeschreibung

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About us:

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Key Responsibilities

• Learn and master Zoho's suite of SaaS products to become a product expert.
  
• Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
  
• Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
  
• Maintain accurate and detailed records of customer interactions and resolutions.
  
• Contribute to the creation and improvement of support documentation.
  
  
  
  

Requirements

• Communication level English and fluency in German language (both written and verbal) are mandatory for this role
  
• Basic understanding of software programs; prior experience with SaaS products is an advantage.
  
• Ability to learn quickly and adapt to evolving product features.
  
• Excellent problem-solving and analytical skills.
  
• Comfortable working in an office environment.
  

Bonus Skills:

• Previous customer support experience.
  
• Basic programming knowledge.
  
  
  
  

Benefits

● Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role
● Supportive and inclusive team and colleagues
● MacBook, mobile and paid SIM● Company provided Lunch
● Permanent Contract after the successful completion of the probationary period
● A vibrant international environment
● Reimbursement of approved business expense
● Opportunity to work with a global team and contribute to the growth of a leading technology company

It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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