IT Support Engineer*

Tecan; Wiesbaden; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a passionate IT Support Engineer to join their dynamic team in Wiesbaden. In this role, you'll provide essential technical support to ensure efficient operation of computer systems, software, and networks. Collaborating with a cross-functional team of IT experts, you will resolve issues, manage hardware, and support users, all while contributing to the improvement of IT infrastructure. This role offers a unique opportunity to grow your career in an international environment, where your contributions can make a real impact on the future of technology.

Leistungen

Comprehensive compensation package

Opportunity for career growth

Empowering company culture

International work environment

Qualifikationen

• 2+ years of experience in IT support roles.
• Proficient in Microsoft 365 tools and administration.

Aufgaben

• Provide technical support and resolve IT issues for end-users.
• Manage and maintain local end-user devices and hardware.

Kenntnisse

IT Support

Microsoft 365 Administration

Troubleshooting

Communication Skills

Cisco Knowledge

AWS Knowledge

Azure Knowledge

Ausbildung

Bachelor's Degree in IT or Computer Science

Tools

Microsoft 365 Tools

Jobbeschreibung

Join Tecan! Join the market leader!

Work in an international and dynamic environment, share our success!

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our IT team and bring your passion and talent to work.

IT Support Engineer*

Wiesbaden, Germany

Your contribution

Your team is passionate about technology and is responsible for providing technical assistance and support to users, your colleagues, to ensure that their computer systems, software, and networks function efficiently.
You will work in a cross-functional team of software engineers, architects, IT system engineers, and other IT experts.

• Provide IT support and resolve problems, incidents, and service requests to ensure end-user satisfaction (SPOC).
• Support and maintain local end-user devices, including desktops, laptops, and other hardware.
• Manage hardware and software according to standard procedures.
• Diagnose and rectify hardware/software errors at the customer's premises.
• Procure standard IT client hardware.
• Provide IT training for non-IT colleagues.
• Support in the management of services such as servers, applications, and networks.
• Participate in various IT system engineering tasks and projects to improve and optimize the IT infrastructure.

Your background

We're not just looking for hard skills: We're looking for people who bring their passion and talent to work.

• Bachelor's degree (IT, Computer Science, or related field) or equivalent work experience.
• At least 2 years in a similar IT support role.
• Experience with Microsoft 365 administration.
• Proficient with Microsoft 365 tools (Outlook, Teams, Excel, etc.).
• Experience in supporting end-user devices and troubleshooting technical issues.
• Excellent communication skills in English and German, both written and verbal.
• Knowledge of Cisco, AWS, and Azure is an advantage.
• The passion to learn and grow with us.

What makes working at Tecan unique

• The chance to make an impact on the world of tomorrow.
• Working in an international and diverse environment.
• The opportunity to grow your career within the company.
• Feeling empowered by our strong and unique company culture.
• Comprehensive compensation and benefits package.

Join Tecan, a great place to work!

Read about our recent certification from Great Place to Work.
We look forward to receiving your application online.
Please submit your CV or resume (without picture, cover letter, reference letters, and diplomas are optional).
Only applications that fully meet our requirements will be considered.
For questions, please contact Lena Weyers: [e-mail].
*We welcome applications from people of all genders.
#it #microsoft365 #SPOC #itsupport #MDM #Wiesbaden #Desktop-Client-Environment

Our purpose.

At Tecan, we are driven to improve people's lives and health. We do this by empowering our customers to scale healthcare innovation globally, from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services, and solutions that make lab processes and medical procedures precise, reproducible, and compliant.

Stay unique and make it count.

Our values—trust, highest standards, and ambition—are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our most valuable assets, our employees, can grow and bring their passion and talent to work.

Tecan Software Competence Center GmbH, Peter-Sander-Straße 41 a, 55252 Mainz-Kastel
www.tecan.com