IT Support Engineer

Digital Waffle; München; Vor Ort; EUR 40.000 - 48.000; Vollzeit

Zusammenfassung

An innovative company in the VR solutions space is seeking a skilled IT Support Engineer to join their dynamic team. This role involves providing remote support for hardware and software, troubleshooting system issues, and ensuring client satisfaction through effective communication. The ideal candidate will possess strong problem-solving abilities and be fluent in both German and English. With a focus on flexible working conditions and a modern workplace environment, this opportunity offers a chance to work in one of the most exciting industries today. If you are passionate about technology and client support, this position could be the perfect fit for you.

Leistungen

Personalised onboarding

Flexible working environment

Modern workplace with food and drink on-site

Regular company events

Qualifikationen

• Experience with software and operating systems.
• Ability to communicate effectively with clients.

Aufgaben

• Provide remote support for hardware and software.
• Diagnose and resolve hardware or software faults.
• Manage multiple open cases simultaneously.

Kenntnisse

C1 Level German

C1 Level English

Logical Thinking

Problem-Solving

Client Communication

Jobbeschreibung

Direct message the job poster from Digital Waffle

Technical Team Builder in Germany | Specialising in Frontend & Design Recruitment

Salary: Up to €48k

A market-leading media company (specialising in VR solutions for entertainment and enterprise) are seeking an experienced IT Support Engineer to join their team. While working flexible shifts, the successful candidate will oversee the day-to-day support of products and services to ensure clients’ requirements are met.

Main Duties:

• Provide remote support for hardware and software
• Troubleshoot system and network problems
• Diagnose and resolve hardware or software faults
• Respond promptly within agreed time limits to call-outs
• Maintain continuous focus on a task until completion
• Prioritize and manage multiple open cases simultaneously
• Test and evaluate new technology

Skills & Experience required:

• C1 LEVEL GERMAN AND ENGLISH LANGUAGE SKILLS
• Experience with how software and operating systems work
• Logical thinking
• Ability to problem-solve
• Confidently communicate problems and solutions to clients

In return they can offer:

• You will join a highly motivated and talented team whilst working in one of the coolest industries of them all!
• Personalised onboarding to ensure a smooth transition into the team
• Work in flat hierarchies within a flexible working environment
• Work in a modern, central workplace with food and drink on-site
• Attend regular company events and nights out

If you are an experienced IT Support Engineer and think this role might be of interest, apply now or contact Mia Partridge to find out more.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Engineering, and Other

Industries

Computer Games, IT Services and IT Consulting, and Software Development