IT support engineer

DC DIGITAL PTE. LTD.; Deutschland; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A technology solutions provider in Germany seeks a Technical Support Specialist to deliver on-site and remote assistance, maintaining client systems and ensuring user satisfaction. The ideal candidate holds a Bachelor’s degree in IT, has knowledge of Microsoft O365 and Cisco products, and is proficient in English and Chinese. Strong communication and analytical skills are essential for success in this fast-paced environment.

Qualifikationen

• Degree in computer science, IT or related field.
• Knowledge in application development.
• Good interpersonal skills with a service-oriented approach.

Aufgaben

• Provide technical assistance to customers.
• Deploy, maintain, and upgrade client computer systems.
• Maintain a high level of user satisfaction.

Kenntnisse

Technical assistance

User satisfaction

Communication skills

Analytical skills

Team coordination

Service oriented

Bilingual in English and Chinese

Ausbildung

Bachelor’s degree in computer science or IT

Tools

Microsoft O365

Cisco/Meraki routers

Windows OS

Jobbeschreibung

Job Description & Requirements

DUTIES AND RESPONSIBILITIES

• Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned
  
  

Qualifications

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in application development
• Knowledge in Cisco/Meraki routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Zebra, Apple, HP, retail POS, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team
• Can speak both English and Chinese