IT Support Engineer

KAYAK; Berlin; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

KAYAK is seeking an IT Helpdesk Specialist in Berlin for a fixed-term role until August 2026. The position involves leading employee lifecycle processes, managing helpdesk requests, and providing technical support in a hybrid work environment. Ideal candidates will have 3+ years of experience in IT helpdesk roles, strong troubleshooting skills, and knowledge of IT security best practices. Join us to contribute to a leading travel search engine while enjoying diverse benefits and a supportive workplace culture.

Leistungen

Work from anywhere for up to 20 days per year

Company-paid therapy sessions

Company-paid subscription to HeadSpace

Paid parental leave

Generous paid vacation

Access to on-demand e-learnings

Travel Discounts

Free lunch 2 days per week

Pension plan contributions

Public transportation subsidies

Qualifikationen

• 3+ years in IT helpdesk in a Mac/Windows environment.
• Strong troubleshooting skills with Windows and macOS.

Aufgaben

• Lead employee lifecycle including onboarding and offboarding.
• Handle helpdesk ticketing queue and resolve requests.
• Provide technical support for large scale meetings.

Kenntnisse

Troubleshooting

Multitasking

Prioritization

IT Security

Networking Concepts

English

Tools

Google Products

Cloud Applications

Windows Server Active Directory

Terminal and Powershell

MDMs

Identity Management

Jobbeschreibung

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

It is a fixed term position till mid August 2026 based in Berlin office 4 days per week

In this role, you will:

• Lead employee lifecycle (onboarding and off boarding)
• Handle the helpdesk ticketing queue, resolving requests in a timely manner
• Support our employees both: in office and remotely
• Deploy new software and hardware to our employees using MDM tools
• Configure and maintain office hardware, like: printers, company dashboards, room display tablets, video conferencing equipment
• Provide technical support for large scale meetings

Please apply if you have:

• 3+ years of proven track record working in IT helpdesk in a Mac / Windows mixed environment
• Strong troubleshooting skills with both Windows and macOS
• Strong multitasking and prioritization ability
• Knowledge of IT Security best practices
• Understanding networking concepts like TCP/IP, DHCP, and DNS
• Proficient English language skills
• Ability to thrive in a hybrid working model, working at least three office days per week
• Experience with the following:

- Google Products and Services
- Cloud based applications
- Windows Server Active Directory users and computers
- Terminal and Powershell, scripting languages
- MDMs, like: JAMF and InTune
- Identity Management platforms, like OKTA

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Focus on your career growth:
• Access to thousand of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Free lunch 2 days per week
• Pension plan contributions
• Public transportation subsidies
• Bike leasing program
• Monthly social events, massages, Thursday happy hours, sports teams
• An awesome office in Friedrichshain, Berlin

Diversity, Equity, and Inclusion

At OpenTable/KAYAK, we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users, partners, and teams. We strive to be an open and welcoming environment so that no matter who you are, you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request an accommodation(s).

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Acknowledge/Confirm

KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, ‘KAYAK and OpenTable”, “our/we/us”, or “Company”) will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.

Where do you currently reside? * Select...

If you use a first name other than the one entered above that you would prefer we use when communicating with you, please enter it here:

If you use a last name other than the one entered above that you would prefer we use when communicating with you, please enter it here:

If you currently reside in the United States, please select your region: Select...

Have you previously worked or currently work for one of our sister brand companies?

Booking Holdings

booking.com

FareHarbor

FareHarbor US

Getaroom

KAYAK

OpenTable

Priceline

I understand it's a fixed term position till mid August 2026. * Select...

I am willing an able to work 4 days a week in KAYAK Berlin offie. * Select...