IT Support Employee/ IT Administrator (m/f/d)

KTX GmbH; Solingen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An innovative company in the automotive supply industry is seeking an experienced IT support employee. In this role, you will be the first point of contact for technical issues, ensuring a smooth IT infrastructure and optimizing services. You will engage in troubleshooting, managing user accounts, and maintaining network architecture. The company offers a flexible working model, performance-related remuneration, and a supportive team environment. If you're passionate about IT and eager to contribute to a growing organization, this is the perfect opportunity for you.

Leistungen

Flexible working time model

Attractive employee discounts

Individual training opportunities

Company pension scheme

Qualifikationen

• Several years of professional experience in IT support or a similar position.
• Completed training or studies in the IT sector.

Aufgaben

• First point of contact for technical questions and problems.
• Management, maintenance, and optimization of the network architecture.

Kenntnisse

IT Support

Microsoft Windows

Network Technologies

Communication Skills

Analytical Thinking

Ausbildung

IT Specialist for System Integration

IT Administration

Tools

VMware

Hyper-V

Ubiquiti

Fortinet

Sophos

Jobbeschreibung

KTX GmbH is an innovative, globally oriented company in the automotive supply industry. With success and passion, we produce and develop interior and exterior components for the automotive industry at our sites in Weissenburg, Solingen, Toccoa (USA) and Subotica (Serbia) with around 900 employees. We rely on many years of expertise, concentrated know-how and innovative technologies.

To strengthen our team in Solingen, we are looking for the next possible date for experienced

IT support employee/

IT Administrator (m/f/d)

As an IT employee (m/f/d), you are the first point of contact for technical questions and problems from our internal and external users. You will provide important support to ensure a smooth IT infrastructure and contribute to the optimization of our IT services.

Your Tasks

• Receiving and processing inquiries by phone, email or via our ticket system, including documentation and classification of incidents for the entire site
• Initial error analysis and troubleshooting for standard problems such as password resets, network problems and printer errors
• Processing more complex IT faults and carrying out detailed fault analyses
• Support with software and hardware problems as well as the procurement and management of hardware and software
• Management, maintenance and optimization of the network architecture (LAN, WAN, WLAN, VPN, firewall)
• Support and configuration of routers, switches and firewalls (e.g. Ubiquiti, Fortinet, Sophos)
• Administration of virtualization solutions (VMware, Hyper-V)
• Close cooperation with external service providers and escalation to 3rd level support if necessary
• Support and maintenance of IT workstation systems, including PCs, laptops, mobile devices and printers
• Implementation and further development of IT security guidelines and corresponding employee training
  
  

Documentation of IT systems and processes

• Management of user accounts and access rights in Microsoft Active Directory and other systems
  
  

Your Profile

• Completed training or studies in the IT sector (e.g. IT specialist for system integration, IT administration or comparable)
• Several years of professional experience in IT support or a similar position
• Sound knowledge of Microsoft Windows operating systems, Office applications and common network technologies
• Strong service orientation and excellent communication skills
• Analytical thinking and a structured way of working
• Patience and empathy in dealing with users
• Good written and spoken German and English skills
• Willingness to occasionally be on call or work outside regular working hours
  
  

We Offer You

• A varied and responsible field of activity in a growth-oriented company
• Flexible working time model
• A performance-related remuneration
• Attractive employee discounts via our employee portal
• Individual training and development opportunities
• Company pension scheme
• A motivated and helpful team
  
  

Ready For The Next Step? Then We Look Forward To Receiving Your Full Application Documents, Stating The Earliest Possible Starting Date And Your Salary Expectations, To

KTX GmbH

For the attention of Ms. Kahl

Lindgesfeld 9

42653 Solingen

[e-mail]