IT Support (Backfill)

Sky Systems, Inc. (SkySys); Frankfurt; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as an IT Desktop Support professional in Frankfurt. In this dynamic role, you will leverage your expertise in IT infrastructure support to troubleshoot hardware, software, and OS issues, ensuring optimal performance across various devices. You will be responsible for desktop imaging, application support, and managing conference room technologies. With strong communication skills and a passion for customer service, you will interact with clients and management at all levels, making a significant impact in a collaborative environment. This is an exciting opportunity to grow your career in a vibrant tech landscape.

Qualifikationen

• 3-5 years experience in IT infrastructure support and troubleshooting.
• Proficiency in desktop applications and OS administration.

Aufgaben

• Provide IT support for desktops, printers, and peripherals.
• Troubleshoot hardware and software issues efficiently.

Kenntnisse

IT infrastructure support

Troubleshooting hardware

Desktop imaging

Application support

Customer management

Effective communication

Tools

Ticketing tools

Jobbeschreibung

Job Title: IT Desktop Support (backfill)

Location: Frankfurt, Germany

Job Requirements:

Technical:

• Minimum 3-5 years of experience providing IT infrastructure support, including troubleshooting hardware, software, and OS issues, ensuring compliance with hardware warranties and security policies.
• Experience in installing, troubleshooting, and repairing desktops, printers, laptops, and peripherals, along with desktop applications.
• Basic knowledge of enterprise LAN and WAN configurations.
• Ability to perform physical tasks such as lifting/moving equipment up to 50 lbs.
• Proficiency in desk-side support, PC repair, and basic administration of Windows, MAC, and Linux OS (preferred).
• Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Support for peripheral and network hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, switches, firewalls, racks, and data panels.
• Strong troubleshooting skills for systems and network issues, including end-user cabling problems.
• Experience in call analysis, preventive actions, and problem management.
• Excellent communication skills, both written and verbal, with clients and management.

Must haves:

• Desktop imaging
• Application support and installation
• Outlook troubleshooting
• Printer troubleshooting
• Conference room management
• Experience with ticketing tools

Non-Technical:

• Strong customer management skills
• Effective communication skills
• Ability to interact professionally at various organizational levels
• Driven, results-oriented, and passionate about the work