IT Support Analyst

JR Germany; Düsseldorf; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company is seeking an IT Support Analyst to join their Global Support Team. In this role, you will provide first and second-line technical support to users across the globe, ensuring adherence to service level agreements. Your expertise in troubleshooting hardware and software issues, along with proficiency in Office 365 and various operating systems, will be crucial. This position offers a chance to be part of a community that values work-life balance, with generous holiday allowances and numerous employee benefits. If you are passionate about IT and eager to make a difference, this opportunity is for you.

Leistungen

30 days of holidays plus 2 extra days for Christmas and New Year's Eve

Company pension scheme

24/7 Employee Assistance Programme

Life Assurance Cover

Job bike

Discounted parking or job ticket

In-house gym

In-house barista

Bring your dog to the office

Qualifikationen

• Proven experience as an IT Support Analyst with all-round technical skills.
• Excellent communication skills in German and English.

Aufgaben

• Provide first and second-line technical IT support through the IT Service Desk.
• Troubleshoot hardware, software, and basic network issues across various platforms.
• Collaborate with Corporate IT Service Teams for third-line escalation.

Kenntnisse

IT Support

Troubleshooting

Office 365

Windows OS

Mac OS

Communication Skills (German, English)

Ausbildung

Microsoft Certifications

CompTIA Certifications

ITIL Certification

Tools

Soft-phone Systems

Jobbeschreibung

Social network you want to login/join with:

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in a fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world's leading job-tech platform.

Join our team and you'll be responsible for IT Support across our Stepstone offices globally.

Working in the Global Support Team, within the Corporate IT department, you will support users with their IT issues and requests across the globe.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities:

• Provide first and second-line technical IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal, phone, chat) to users across our global offices.
• Troubleshoot hardware, software, and basic network issues across various platforms and operating systems, including proficiency in Office 365, soft-phone systems, Windows, and Mac OS.
• Install, configure, and maintain standard software and hardware, both onsite and remotely.
• Collaborate with the Corporate IT Service Teams for third-line escalation and project work.
• Participate in IT projects supporting the deployment of new technologies.
• Maintain IT environments in regional offices, including conference room AV systems.
• Support remote offices, which may include some regional or international travel.
• Demonstrate proven experience as an IT Support Analyst with all-round technical skills.
• Exhibit excellent communication skills in German and English.
• Possess Microsoft Certifications or CompTIA Certifications.
• Hold an ITIL certification.

We're a community that cares about your life outside work as much as your well-being at work. Our benefits include:

• 30 days of holidays plus 2 extra days for Christmas and New Year's Eve
• Company pension scheme
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Job bike
• Discounted parking or job ticket
• In-house gym
• In-house barista
• Bring your dog to the office

Our commitment:

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company. We want to recruit, develop, and retain the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.