IT Support Analyst

StepStone Group; Düsseldorf; Remote; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

Join a leading company as an IT Support Analyst responsible for providing technical support across global offices. You will troubleshoot various IT issues, maintain IT environments, and collaborate on IT projects. The role offers a supportive community with excellent benefits, including a company pension scheme, in-house gym, and flexible work arrangements.

Leistungen

30 days of holidays

Company pension scheme

24/7 Employee Assistance Programme

Life Assurance Cover

Job bike

Discounted parking or job ticket

In-house gym

In-house barista

Bring your dog to the office

Qualifikationen

• Proven experience as an IT Support Analyst.
• Proficiency in German and English.

Aufgaben

• Provide first and second-line IT support through the IT Service Desk.
• Troubleshoot hardware, software, and network issues.
• Collaborate with Corporate IT Service Teams for escalations.

Kenntnisse

Communication

Technical Skills

Ausbildung

Microsoft Certifications

CompTIA Certifications

ITIL Certification

Jobbeschreibung

Join our team and you'll be responsible for IT Support across our Stepstone offices globally.

Your responsibilities :

1. Provide first and second-line technical IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal, phone, chat) to users across our global offices.
2. Troubleshoot hardware, software, and basic network issues across various platforms and operating systems, including Office 365, softphone systems, Windows, and Mac OS platforms.
3. Install, configure, and maintain standard software and hardware both onsite and remotely.
4. Collaborate with the Corporate IT Service Teams for third-line escalation and project work.
5. Participate in IT projects by supporting the deployment of new technologies.
6. Maintain IT environments in regional offices, including conference room AV systems.
7. Support remote offices, which may include regional or international travel.

Qualifications :

1. Proven experience as an IT Support Analyst showcasing comprehensive technical skills.
2. Excellent communication skills, including proficiency in German and English.
3. Microsoft Certifications or CompTIA Certifications.
4. ITIL certification.

Additional Information :

We are a community that cares about your life outside work as much as your experience with us. Our benefits include:

• 30 days of holidays, plus 2 extra days for Christmas and New Year's Eve
• Company pension scheme
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Job bike
• Discounted parking or job ticket
• In-house gym
• In-house barista
• And you can bring your dog to the office

Our commitment :

We value diversity and inclusion at The Stepstone Group. We encourage applications from everyone regardless of background, gender identity, sexual orientation, disability, ethnicity, belief, age, family or parental status, or any other characteristic.

Additional Details :

• Remote Work: Yes
• Employment Type: Full-time
• Key Skills: Baan, English Language, Ideas, Access, Games, Application Management
• Experience: Several years
• Vacancy: 1