IT Support

Talentify; Frechen; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology support firm in Frechen is seeking a reliable Level 2 IT Support Representative. You will provide onsite support for hardware and software issues, manage user accounts, and ensure smooth IT operations. Ideal candidates will have strong troubleshooting skills, fluency in German and English, and experience with IT support roles. This role operates during office hours, 3 days per week.

Qualifikationen

• Proven experience in L2 IT support or similar technical support roles.
• Strong troubleshooting skills across hardware, software, and networking.
• Excellent communication and customer service skills.

Aufgaben

• Provide onsite L1/L2 support for hardware, software, and connectivity issues.
• Respond to tickets raised via phone or self-service portal.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and VPN.

Kenntnisse

Troubleshooting skills

Customer service skills

Fluency in German

Fluency in English

Tools

Active Directory

Office 365

ServiceNow

Jobbeschreibung

Overview

We are seeking a reliable and technically skilled Level 2 IT Support Representative to provide onsite support for end users in Germany. The role involves handling hardware and software issues, managing user accounts, and ensuring smooth IT operations in collaboration with the central helpdesk team.

Responsibilities

• Provide onsite L1/L2 support for hardware, software, and connectivity issues.
• Respond to tickets raised via phone or self-service portal, using ITSM tools (e.g., ServiceNow).
• Troubleshoot and resolve issues related to desktops, laptops, printers, VPN, and enterprise applications.
• Perform installations, relocations, upgrades, and configuration of IT equipment.
• Support user account management (Active Directory, Office 365), including password resets and access provisioning.
• Collaborate with network and infrastructure teams to resolve connectivity and system issues.
• Maintain asset records and support device lifecycle management.
• Ensure compliance with IT security policies and assist in audits and incident reporting.
• Provide basic end-user training and onboarding support.

Qualifications

• Proven experience in L2 IT support or similar technical support roles.
• Strong troubleshooting skills across hardware, software, and networking.
• Familiarity with enterprise IT environments and tools (e.g., Active Directory, Office 365, VPN).
• Fluent in German and English (spoken and written).
• Ability to work onsite during office hours (09:00–17:00), 3 days per week.
• Excellent communication and customer service skills.
• Experience with IT asset management and documentation practices is a plus.

Job Title: IT Support

Location: Frechen, Germany

Job Type: Contract to Hire