IT Specialist (m/f/d)

Prada Group; München; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

A leading luxury fashion brand is seeking an IT Specialist in Munich to support its IT department across Central Europe. This role includes managing IT projects, servicing hardware and software, and providing technical support. Ideal candidates will have a strong IT background and excellent communication skills in both German and English, with a passion for innovative technology in the retail sector.

Qualifikationen

• Experience in retail organizations is preferred.
• Fluency in German and English is required.
• Willingness to travel and flexibility is expected.

Aufgaben

• Participate in planning IT projects with departments.
• Manage IT requests and control ticketing system.
• Support hardware and custom software installation and operation.

Kenntnisse

Communication

Technical Support

Remote Analysis

Troubleshooting

User Training

Ausbildung

Completed training as an IT specialist

Studies in IT management, computer science or information management

Tools

Microsoft Office

XStore

SAP

Jobbeschreibung

Job description:

JOB PURPOSE

We are looking for an IT Specialist (m/f/d) for our Head Office in Munich. As an IT Specialist, you will Support the management of the IT department and maintenance of the IT infrastructure in the Area Central Europe (DE, AT, CZ, NL).

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele.

RESPONSIBILITIES

• Participation in the planning of IT projects in cooperation with the different departments.
• Support for IT requests in the head office of the Area Central Europe as well as control of the IT ticketing system.
• Support for IT hardware and custom software.
• Administration and monitoring of hardware, software and peripherals.
• Technical support for various software applications and hardware systems.
• Installation, troubleshooting and operation of PCs, peripherals and mobile devices in the stores and head office.
• Ensuring compliance with group guidelines for all IT systems.
• Creating documentation and conducting user training.

KNOWLEDGE AND SKILLS

Completed training as an IT specialist (m/f/d) or studies in IT management, computer science or information management.

Preferably experience gained from a retail organization.

Contact skills, communication skills (German and English) and the ability to train users.

Experience with remote analysis and troubleshooting.

Profound knowledge of Microsoft Office applications and XStore.

Extensive expertise in hardware and the operation of clients in network environments.

Reliable, independent and systematic way of working.

Willingness to travel and flexibility.

Basic knowledge of SAP (end-user support) is desirable.