IT Specialist (f/m/d) 1st Level Server Support France

Webhosting; Deutschland; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

IONOS in Germany is seeking a French-speaking Customer Support specialist to join our dedicated team. You will guide clients from initial inquiries to full resolutions, providing tailored solutions and maintaining high-quality communication.

You’ll collaborate with colleagues across product and service areas, stay up-to-date with our cloud hosting offerings, and contribute to a friendly, professional support culture. This role is ideal for early-career IT enthusiasts.

Competenze

• Must provide first point of contact for clients seeking assistance.
• Evaluate client inquiries to identify needs and deliver tailored solutions.
• Maintain high standards of written and verbal communication to suit each client.

Mansioni

• First Point of Contact: Accompany clients in using our products and services, from understanding their initial request through to full resolution.
• Needs Analysis: Evaluate client inquiries to quickly identify their requirements and deliver clear, efficient, and tailored solutions.
• Technical Support: Assist clients with diverse technical issues and guide them through using our suite of products and services.
• Quality Communication: Maintain high standards of written and verbal communication, adapting your tone and technical level to each client's expertise.
• Value Addition: Identify relevant opportunities to introduce complementary products or services that genuinely fit client needs.
• Client Retention: Use your adaptability, patience, and customer-first mindset to drive customer satisfaction and loyalty.
• Team Collaboration: Work closely with colleagues and share knowledge to support the team's overall performance.
• Continuous Learning: Maintain autonomy and curiosity to stay up to date with evolving products, technologies, and internal tools.

Conoscenze

Customer service

Communication skills

French language proficiency

Analytical thinking

Descrizione del lavoro

Not specified Full-time Not specified Customer Support

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Your Responsibilities

To ensure an optimal experience and quality of service for our clients, we are looking to strengthen our dedicated French customer support team.

• First Point of Contact: Accompany clients in using our products and services, from understanding their initial request through to full resolution.
• Needs Analysis: Evaluate client inquiries to quickly identify their requirements and deliver clear, efficient, and tailored solutions.
• Technical Support: Assist clients with diverse technical issues and guide them through using our suite of products and services.
• Quality Communication: Maintain high standards of written and verbal communication, adapting your tone and technical level to each client's expertise.
• Value Addition: Identify relevant opportunities to introduce complementary products or services that genuinely fit client needs.
• Client Retention: Use your adaptability, patience, and customer-first mindset to drive customer satisfaction and loyalty.
• Team Collaboration: Work closely with colleagues and share knowledge to support the team's overall performance.
• Continuous Learning: Maintain autonomy and curiosity to stay up to date with evolving products, technologies, and internal tools.

Are you passionate about IT and looking for your first professional role in a technical field, or do you want to further develop your skills?

We have a role for you!

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.