Customer Operations Engineer 24/7(f/m/d)

Webhosting; Berlin; Presencial; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

IONOS, the leading European cloud and hosting provider, is seeking a Customer Operations Engineer for 24/7 coverage. You will work across Linux, Windows, networking, and cloud environments to support enterprise customers throughout the incident lifecycle and restore services efficiently.

You will join an experienced Operations team operating in a fast-paced, security-sensitive environment, with shift rotations and collaboration with Development and Sales to improve platform reliability and

Qualificações

• Experience as Cloud Operations Engineer or similar role.
• Strong Linux and Windows administration.
• Experience with incident lifecycle and root-cause analysis.
• Ability to work in 24/7 shift and handle high-pressure situations.

Responsabilidades

• Act as technical advisor and ops engineer for Enterprise customers in complex, multi-layered environments.
• Analyse customer workloads, debug incidents, and deliver lasting resolutions or effective workarounds.
• Automate recurring tasks and problems using scripts, tooling, and AI-assisted solutions.
• Collaborate with Development and Sales teams to improve service quality and platform stability.
• Work in security-sensitive environments under strict compliance and regulatory requirements.
• Monitor cloud infrastructure proactively and respond decisively when anomalies arise.

Conhecimentos

Linux

Windows

Networking

Cloud environments

Incident handling

Customer-focused

Ferramentas

Scripting

Automation tooling

Descrição da oferta de emprego

Customer Operations Engineer 24/7(f/m/d)

Job Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

We are looking for experienced Cloud Operations Engineers with strong backgrounds in Linux, Windows, networking, and cloud environments to join our Customer Operations team.

You will support our Business and Enterprise customers across the full lifecycle of incident handling from initial intake and root cause analysis through to full service restoration. You bring a customer-first mindset and a strong drive to solve complex problems. While we receive requests directly from customers, we operate as an L2/L3 team. You are comfortable managing multiple tasks simultaneously and can set clear priorities even under pressure.

We operate 24/7 across three shifts. You are comfortable participating in shift rotation and being scheduled accordingly. Some of our work touches sensitive areas; you are willing to undergo an extended security vetting process (SÜ2). Our customers communicate in both German and English, and you are equally confident in both.

Tasks

• Act as both technical advisor and ops engineer for Enterprise customers in complex, multi-layered environments
• Analyse customer workloads, debug complex incidents, and deliver lasting resolutions or effective workarounds
• Automate recurring tasks and problems using scripts, tooling, and AI-assisted solutions
• Collaborate with Development and Sales teams to improve overall service quality and platform stability
• Work in security-sensitive environments under strict compliance and regulatory requirements
• Monitor cloud infrastructure proactively and respond decisively when anomalies arise

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a one-stop shop for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.