IT Service Manager (m/f/d)

Lapp Mobility GmbH; Stuttgart; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Lapp Mobility GmbH, acteur mondial dans la technologie des câbles et des connexions, recherche un gestionnaire des services IT à Stuttgart. Ce rôle implique la gestion des niveaux de services, l'assurance qualité et la coordination des fournisseurs externes. Le candidat idéal aura une solide expérience en gestion des services IT, une certification ITIL et un sens aigu de l'analyse, prêt à travailler dans un environnement collaboratif et dynamique qui valorise l'innovation et le développement personnel.

Leistungen

Horaires de travail flexibles

Bureau à domicile

Canton de santé et restauration

Développement personnel et soutien individuel

Activités sportives

Billets de train pour le travail

Tournois de soccer et volleyball

Qualifikationen

• Au moins trois ans d'expérience professionnelle en gestion des services IT.
• Connaissances approfondies des processus ITSM selon ITIL (certification requise).
• Très bonne maîtrise de l'allemand et de l'anglais.

Aufgaben

• Assurer l'exploitation continue et l'amélioration des services TI.
• Responsabilité de la gestion des niveaux de services et des SLAs.
• Coordination des fournisseurs de services externes.

Kenntnisse

Gestion des services IT

Certification ITIL

Management des fournisseurs de services

Pensée analytique

Orientation client

Autonomie

Compétences en communication

Connaissance des concepts d'automatisation

Ausbildung

Éducation en Technologies de l'Information, Informatique ou domaine connexe

Jobbeschreibung

LAPP

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive:alive by LAPP – alive by YOU!

Your tasks

• Ensuring the ongoing operation and continuous improvement of central IT services throughout their entire lifecycle
• Responsibility for service level management, including the definition, monitoring, and further development of SLAs and KPIs
• Definition, control, and quality assurance of relevant ITSM processes—in particular incident, service request, problem, change and asset
• Operational coordination and control of external service providers to ensure compliance with contractual and quality targets
• Analyzing service data to identify optimization potential and deriving and implementing specific measures
• Initiating and supporting automation measures to increase efficiency in IT service management
• Close cooperation with internal departments
• Collaboration on the further development of group-wide IT service governance and support with audits and compliance requirements
• Active involvement in the design of standardized, future-proof IT service management within the Lapp Group

Your profile

• Education in Information Technology, Computer Science or a related field is preferred
• At least three years of professional experience in IT service management, ideally in an international or multi-sourcing environment
• In-depth knowledge of ITSM processes according to ITIL – ITIL certification (v3 or 4) is required
• Experience in managing external service providers and working with various stakeholders
• Understanding of service-related automation concepts and willingness to actively promote these
• Strong analytical and process-oriented thinking combined with a high level of customer focus
• Independent, structured way of working and strong communication skills
• Very good written and spoken German and English

Good reasons for LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player withflat hierarchies
• Flexible working hours models & home office
• Work life balance due to the possibility to swap shifts
• Social benefitsanddiscounts such as job train ticket & private parcel acceptance
• Personneldevelopment,onboarding & individual support
• Annual international soccer- & volleyball tournament
• Public transport connectiondirectly at station„Lapp Kabel“
• Sports- &health activitiesand healthy canteen
• Consulting in social and care services

Contact

Lapp Service GmbH · Oskar-Lapp-Street 2 · 70565 Stuttgart

We arehappy to answer any questions you may have in advance