IT Service Manager (m/f/d)

Job Description

METRO has a dynamic opportunity for an IT Service Manager to coordinate the Application Managed Service within our digital transformation program “LUCA”. The IT Service Manager is responsible for the application service desk and demand management of the LUCA program (SAP S/4 HANA run and deployment). The IT Service Manager will especially cooperate with the Product Managers of the LUCA Template and the service desk vendors (internal and external).

Tasks & Responsibilities

1. Be a valuable member of our international, open and dynamic team.
2. Contribute to our group wide digital finance transformation in the project’s backbone.
3. As IT Service Manager you will coordinate the Application Managed Service for our SAP S/4 HANA Implementation (LUCA).
4. You are responsible for and improve the incident and problem management framework for LUCA.
5. You collaborate closely with and guide the different Template Product Managers, the internal and external vendors of the LUCA service desk and the Template customers (local user representatives).
6. You are responsible for and improve the requirement management framework (continuous template improvement) for LUCA.
7. You monitor and improve existing IT service delivery processes, KPIs and reporting.
8. You orchestrate in a structured way of stakeholder management aiming for a compliant template governance, customer-oriented service delivery and efficient template improvement processes.

Qualifications

1. Graduation in IT or business with IT affinity or equivalent professional experience.
2. Min. 3 years of experience in SAP Application Management Service, demand and release management. Good knowledge of large-scaled IT projects and running solutions. SAP implementation experience is an advantage.
3. Independent way of working and structured way of thinking.
4. Extroverted and engaging personality.
5. Good communication, presentation, and organizational skills.
6. High level of team and service orientation.
7. Strong analytical skills, openness to learn and grow.
8. High interest and affinity for digital tools. Standard Microsoft Office tools knowledge is a prerequisite. Experience in JIRA & Confluence or similar tools would be an advantage.
9. Experience in similar roles and IT Service Management in general would be a plus.
10. Living experience in Europe and working experience in a European-based company.
11. English level - advanced (verbal and writing).

Additional Information

To be part of a fast-growing international team that has significant scaling ambitions across multiple markets.

• Work-Life Balance: Trusted working hours, 30 days of vacation and home office options.
• Further training: A comprehensive further training offer over an own training team as well as an own annual training budget.
• Well-being: Health programs, a free fitness studio on our campus and regular employee events.
• Comfort: Very good public transport connections and free parking spaces including charging facilities for e-mobility. A canteen with a varied selection of meals and discounts in our stores and at many partner companies.