IT Service Manager (All genders)

TN Germany; Köln; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

An established industry player is seeking an IT Service Manager to join their Corporate IT team in Cologne. This role involves addressing complex technical challenges and managing the delivery of IT services, ensuring compliance with best practices. The company promotes a culture of growth and innovation, offering a competitive remuneration package and opportunities for personal and professional development. If you are customer-oriented and driven by results, this position is perfect for you.

Leistungen

Competitive salary

Work equipment

Mobility allowance

Annual bonus

Qualifikationen

• 3+ years of experience in IT service management.
• Knowledge of ITIL, COBIT, or ISO frameworks is a plus.

Aufgaben

• Plan and manage delivery of IT services including infrastructure and applications.
• Establish relationships with clients and internal users.

Kenntnisse

IT Service Management

Communication Skills

Analytical Skills

Problem-Solving

Customer Orientation

Ausbildung

Bachelor's degree in Computer Science

IT Service Management Certification

Tools

Jira

Jobbeschreibung

Social network you want to login/join with:

IT Service Manager (All genders), Cologne

Client:

HRS Group

Location:

Cologne, Germany

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

41e044418423

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

Job Description:

HRS AS A COMPANY

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

Position

We are seeking a dedicated and enthusiastic IT Service Manager (All genders) to join our Corporate IT team in Cologne. In this role, you will address complex technical challenges and work closely with colleagues across all departments and levels to support their technical needs.

Challenge

• Plan, coordinate, and manage the delivery of IT services, including infrastructure, applications, security, and support.
• Establish and maintain effective relationships with clients and internal users, understanding their business requirements and expectations.
• Define and implement strategies, policies, processes, and procedures, ensuring compliance with best practices and standards.
• Oversee resources, contracts, and vendors to improve the cost-efficiency and quality of IT services.
• Coach and develop the IT team, fostering a culture of collaboration, innovation, and customer satisfaction.
• Monitor and measure the performance and availability of services, reporting on SLAs, KPIs, and customer feedback.
• Analyze and resolve issues, incidents, and problems, ensuring timely and effective communication and escalation.
• Identify and implement improvement opportunities, aligning with business objectives and IT strategy.

Requirements

• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
• At least three years of experience in IT service management, preferably in a similar role or industry.
• Knowledge in IT service management frameworks like ITIL, COBIT, or ISO is a plus.
• Proficient in IT service management tools such as Jira.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders and teams.
• Strong analytical, problem-solving, and decision-making skills, with the ability to manage multiple projects and priorities.
• Customer-oriented, results-driven, and quality-focused mindset, committed to continuous learning and improvement.
• IT service management certification is a plus.
• Fluency in English, spoken and written.

Perspective

• Access to a global network of a united and responsible "Tribe of Intrapreneurs" dedicated to transforming the travel industry and reinventing business practices.
• An entrepreneurial environment that promotes ownership and execution, offering opportunities to contribute to a greater mission while growing personally and professionally. Continuous learning and contribution to making business life better, smarter, and more sustainable are encouraged.

Location, Mobility, Incentive

The remuneration package is competitive and includes a fixed monthly salary, work equipment, mobility, and an annual or multi-year bonus. Location: Cologne.