IT Service Desk Team Leader (m / f / d)

Landewyck; Berlin; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Service Desk Team Leader to lead a dynamic IT support team. This role involves coordinating IT activities, resolving complex issues, and ensuring high-quality service delivery. The ideal candidate will possess strong analytical and problem-solving skills, with a background in ITIL and experience in Office 365 support. This permanent full-time position offers flexible working hours and ongoing training, making it an exciting opportunity for those passionate about IT and customer service. Join this innovative journey and make a significant impact in a forward-thinking company!

Leistungen

Permanent contract

Flexible working hours

Ongoing training

Company restaurant

Lunch vouchers

Free parking

Qualifikationen

• 10+ years of experience in a similar position.
• Ability to work under minimum supervision and manage resources effectively.
• Fluency in English, French, or German is a plus.

Aufgaben

• Coordinate IT material setup and registration.
• Monitor SLA compliance and report metrics.
• Provide training and support to end-users.

Kenntnisse

Prioritization

Communication

Analytical Skills

Problem Solving

Teamwork

Curiosity

Integrity

Ausbildung

Diploma: CATP / DUG in Informatics

Tools

Office 365

ITIL

GLPI

Jobbeschreibung

Landewyck ,a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide.

We are looking for a Service Desk Team Leader to coordinate three activities :

Your responsibility :

• Set-up and registration of IT material
• Collaborating with other IT teams to resolve complex issues
• When necessary, escalate incidents to second-level support teams
• Follow up major incidents, ensure an appropriate communication plan is in place
• Prioritize 1st level tickets, delegate tasks and set deadlines
• Ensure the quality of services provided by the team
• Monitor respect of SLA and report on metrics
• Create and maintain accurate knowledgebase documentation
• Participating in the development and implementation of IT policies and procedures
• Providing training and support to end-users on the use of hardware and software
• Keeping up to date with the latest developments in IT and cybersecurity

Your Skills :

• Sense of priority
• Pragmatic / Transcription : translate technical language into customer-orientated language
• Able to analyse and make report and provide solutions
• Communication
• Curious
• Integrity
• Fostering teamwork

Your Profile :

• Diploma : CATP / DUG in informatics
• At least 10 years’ experience in a similar position
• Be able to work under minimum supervision
• Have excellent analytical, problem solving and resource-management skills
• Knowledge of ITIL, incident, problem and change management
• Experience on Office 365 support
• Experience on managing an ITSM ideally GLPI
• Fluent in English, French or German will be considered as an asset

Our offer :

• A permanent contract, 40 hours per week (full time)
• Flexible working hours from Monday to Friday
• Ongoing training
• Company restaurant and lunch vouchers
• Free parking
• Place of work : Fridhaff / Erpeldange-sur-Sûre

All applications will be treated in the strictest confidence.

In the context of recruitment, criminal record no. 3 will be requested.

Do you recognize yourself in this description and do you want to know more aboutus?

Then apply to Moovijob.com! The Landewyck adventure starts now!