IT Service Desk Specialist mfd - Augsburg

IGEL Technology; Augsburg; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated IT support specialist to join their dynamic team. In this role, you will be the first point of contact for employees facing IT challenges, providing both remote and onsite support. Your expertise in Windows, iOS, and Linux will be essential as you manage tickets and contribute to improving IT processes. This innovative firm values customer service and is committed to fostering a diverse and inclusive workplace. If you are eager to grow your IT skills and make a meaningful impact, this opportunity is perfect for you.

Qualifikationen

• Completed IT training or several years of IT experience required.
• Skilled in Windows, iOS, Linux, and Office 365 apps.

Aufgaben

• First point of contact for IT-related issues.
• Provide remote and onsite support as required.
• Manage tickets and contribute to IT process improvement.

Kenntnisse

Windows 10 and 11

iOS

Linux (macOS)

Office 365 apps

ITIL/ITSM user experience

Customer service orientation

German language proficiency

English language proficiency

Ausbildung

Completed training in IT

Several years of experience in IT

Jobbeschreibung

Note on Office Presence: We welcome applications from candidates (m / f / d) across the region! However, if your place of residence is more than 50 km from our office in Augsburg, we kindly ask you to briefly outline in your cover letter how you plan to ensure regular presence in the office. Thank you.

TASKS AND RESPONSIBILITIES

1. First point of contact for our employees regarding IT-related issues
2. Provide remote and onsite/field support as required
3. Manage tickets and ticket communication
4. Set up laptops/end-user devices during new employee onboarding
5. Manage the IT warehouse
6. Execute standard requests for IT services
7. Contribute to the continuous improvement of IT processes
8. Participate in projects

EXPERIENCE AND QUALIFICATIONS

1. Completed training in the field of IT or several years of experience in IT
2. Up to three years of related work experience
3. Works under close to moderate supervision and makes recommendations for solutions
4. Skilled in Windows 10 and 11, iOS, Linux (macOS)
5. Understands implications
6. Experienced with Office 365 apps such as Microsoft Teams, OneDrive for Business, SharePoint, Outlook, etc.
7. ITIL/ITSM user experience (in ServiceNow)
8. Good written and spoken German and English
9. High level of customer and service orientation
10. Willingness to learn about other IT topics as needed

If you have any questions about the position or application process, our People team is happy to assist.

Florian Hermann

28199 Bremen, Germany

Tel: +49 421 /

Please note that we are unable to hire applicants residing outside our legal entity countries. IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.

We celebrate tolerance and diversity and are committed to building teams that represent a variety of backgrounds, skills, and perspectives.

IGEL is an equal opportunity employer and makes employment decisions based on merit. We prohibit unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by law.

Additional Information

Please click here to access information according to Art. 13 DSGVO for applicants.

Required Experience: Unclear Seniority

Key Skills: [not specified]