IT Service Desk Agent / Hardware Technician

Serco Space Services - Europe Careers; Darmstadt; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

Serco seeks an IT Service Desk Agent / Hardware Technician in Darmstadt, Germany, to deliver first- and second-level support for software and hardware issues. This role offers the chance to work at a prestigious space agency, emphasizing technical skills and a proactive attitude. Candidates will manage user administration and maintain computing solutions while enjoying benefits such as a relocation allowance and a hybrid work model.

Leistungen

Relocation allowance including flight and accommodation

Hybrid working model

30% subvention on Deutschland ticket

Gym membership discount

Participation in pension and health scheme

30 days of holiday

Qualifikationen

• Demonstrable skills in ICT software and hardware troubleshooting.
• Positive and proactive mindset, ability to work independently.
• Experience with inventory management (advantageous).

Aufgaben

• Provide first and second-level support for software and hardware issues.
• Install and maintain mobile computing solutions.
• Support IT technologies utilized at EUMETSAT.

Kenntnisse

Diagnose and troubleshoot ICT software issues

End-user support and assistance

User and device administration

Identify and replace hardware components

Ausbildung

Professional certifications (MCP Windows 10)

Jobbeschreibung

Serco has made significant contributions at EUMETSAT in Darmstadt, supporting a diverse array of meteorological satellite missions and projects. Serco provides essential engineering, technical, and management services, playing a crucial role in the operations and maintenance of satellite ground segments. Their expertise in satellite control, data processing, and system integration has earned them accolades, including 'Excellence in Service' awards from EUMETSAT. Serco’s dedicated efforts ensure the reliable dissemination of vital weather and climate data, underscoring their commitment to innovation and excellence in the field of meteorological satellite operations.

We are seeking an IT Service Desk Agent / Hardware Technician to work on our Customers Site (EUMESTAT) in Germany. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world.

Key Responsibilities And Skills

The majority of the tasks and responsibility of the service centre around first- and second-level support to users for software and hardware issues. As part of the ICT Service Desk team, you would be working with your colleagues to cover the full set of support services below. As a candidate you should have demonstrable skills and experience to cover the responsibilities outlined below:

• Diagnose and troubleshoot ICT software issues, including MS Windows 10/11, Office 365, MS Edge, and Adobe Acrobat.
• Install and maintain mobile computing solutions (e.g., VPN access, notebooks, remote access, iPhones).
• Provide end-user support and assistance with Outlook configuration, administration, and troubleshooting within an MS Exchange environment.
• Perform user and device administration tasks in MS Active Directory, MS Exchange, Azure AD, and Intune.
• Identify, repair, and replace failed hardware components on PCs and notebooks.
• Support IT technologies utilized at EUMETSAT, such as DELL notebooks, desktops, Konica Minolta printers, iPhones, and MS Office applications.
• Maintain and support meeting room infrastructure and assist with MS Teams meetings.
  
  

In addition to the technical experience, we are looking for the right soft-skills and attitude for the role.

As a candidate, you should bring a positive and proactive mindset to the role and be able to work effectively and professionally with users, colleagues and other stakeholders.

You should be able to be able to work independently to effectively manage your own workload, as well as proactively supporting colleagues and taking on new tasks during workload fluctuations.

Successful Candidate

The following experience is not mandatory but considered advantageous:

• Experience in inventory and stock management, with knowledge of managing inventory repositories, particularly in SAP.
• Familiarity with structured IT service environments, such as ISO 9000 certified and/or ITIL-based frameworks.
• Professional certifications, such as MCP Windows 10 or other relevant certifications (e.g., MCP – MS Office).
• Hands-on experience with software distribution systems (e.g. Intune).
  
  

On Offer

• Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
• Hybrid working model
• 30% subvention on Deutschland ticket
• Gym membership discount
• Participation in pension and health scheme
• 30 days of holiday
  
  

Relocation:

• Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
• Serco GMBH offers relocation support for all candidates eligible to work in EU that are planning to relocate to Germany and work for EUMETSAT.
  
  

About Serco

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.