IT Service Delivery Manager (m/w/d)

IPG Photonics GmbH & Co. KG; Burbach; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading fiber laser manufacturer in Burbach is looking for an experienced IT Service Delivery Manager. This role involves managing IT service operations, compliance, and service level agreements. Ideal candidates will have a strong background in IT service management, ideally with an ITIL certification. Join a dynamic company offering excellent training and growth opportunities.

Leistungen

Professional and extensive training

Innovative work environment

Attractive compensation package

Qualifikationen

• Minimum of 3 years in IT service delivery roles.
• ITIL expert, ideally with certification.
• Experience in cross-functional process improvements.

Aufgaben

• Manage IT service operations and compliance documentation.
• Optimize service delivery and analyze incident data.
• Maintain and control existing SLA and KPIs.

Kenntnisse

3+ years experience in IT service management

ITIL certification

Knowledge of MS Windows systems

Good communication skills

Ausbildung

IT related education

Tools

MS Active Directory

ITSM / MS MOF

Jobbeschreibung

IPG Photonics is the world\'s leading manufacturer of high-power fiber lasers and amplifiers used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in mass production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 25 years with over 6,000 employees worldwide.

For the expansion of our Global IT-Support Team in BURBACH, we are looking for a

IT Service Delivery Manager (m/w/d)

Overview

Tasks and responsibilities for this role include managing IT service operations, maintaining documentation, and ensuring compliance.

Responsibilities

• Manage system operations, maintenance and documentation in accordance with compliance requirements
• Optimize continual service and review incident and problem data for trends and recurrence of issues
• Control and manage the existing SLA with related KPI´s for service delivery
• Coordinate and support the implementation of service management and reporting tools
• Target group oriented communication and information management

Qualifications

• IT related education and minimum of 3 years professional experience in enterprise companies
• ITIL expert, idealwise with certification
• Experience in implementing cross-functional process improvements
• Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
• Intercultural competence and strong social skills
• Good communication, collaboration, presentation skills
• Communications skills in English

Benefits

• An interesting and challenging position in a demanding technical environment
• Professional and extensive training at our European HQ in Germany
• An innovative work environment in an international successful company
• Excellent opportunities for personal growth and career opportunities
• Great teamwork with highly qualified people in an excellent working atmosphere
• Attractive comensation package and participation in our discretionary bonus scheme.

This job will inspire you if you want to work in a dynamic, fast-growing company and contribute your own initiative.

Please submit your CV and references on our website www.ipgphotonics.com or to [e-mail].

IPG Photonics GmbH & Co. KG [e-mail]

Burbach www.ipgphotonics.com