IT Service Delivery Manager (m/f/d) S-Vorteilswelt

S-Markt & Mehrwert GmbH & Co. KG; Halle (Saale); Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the Sparkassen-Finanzgruppe is seeking an IT Service Delivery Manager in Halle (Saale). This role includes responsibility for IT service provision, collaboration with various departments, and ensuring high-quality services according to ITIL standards. The company offers flexible hours, training programs, and health benefits, emphasizing a family-friendly work environment.

Leistungen

Flexible working hours

30 vacation days

Home office options

Job bike leasing

Company health management

Regular employee events

Travel price reimbursement and discounts

Qualifikationen

• Knowledge of IT service management, ideally according to ITIL.
• Sound technical understanding of IT infrastructure and application operation.
• Experience in project and change management.

Aufgaben

• Ensure smooth provision of IT services in the S-advantage world.
• Monitor and optimize IT service delivery processes.
• Ensure SLAs compliance and implementation of process improvements.

Kenntnisse

IT service management

Analytical skills

Communication skills

Customer orientation

Jobbeschreibung

S-Markt & Mehrwert GmbH & Co. KG is the central service company of the Sparkassen-Finanzgruppe with over 1,150 employees for savings banks, their association partners and other clients throughout Germany. We deliver high-performance, customer-centric solutions that are always up to date. That means: digital, individual and innovative.

We are currently looking for a full-time position for our location in Halle (Saale)

IT Service Delivery Manager (m/f/d) for our S-advantage world

Your tasks

• Responsibility for the smooth provision of IT services in the area of the S-advantage world
• Control, monitoring and optimization of IT service delivery processes
• Close collaboration and coordination with IT departments, external service providers and specialist departments
• Ensuring compliance with service level agreements (SLAs)
• Identification and implementation of process improvements to increase service quality
• Planning and implementing technical adjustments to the IT infrastructure
• Managing risks and developing sustainable solutions in the event of disruptions
• Creation and maintenance of budgets and forecasts in the service environment
  
  

What you bring with you

• Knowledge of IT service management, ideally according to ITIL
• Sound technical understanding of IT infrastructure and application operation
• Experience in project and change management
• Strong analytical and conceptual skills
• High customer orientation, initiative and entrepreneurial thinking
• Strong communication skills
  
  

What we offer you

• A secure job in a family-friendly company within the Sparkassen-Finanzgruppe
• Flexible working hours, 30 vacation days and home office for your work-life balance
• Job bike leasing, sports offers and company health management
• Regular employee events and shared experiences to strengthen team spirit
• Benefits of our S-Reisewelt with 5% travel price reimbursement and shopping discounts on various products, services, tickets and much more
• In-house training courses at our academy as well as individual, external training courses for personal and professional development
  
  

Are you interested? Then we look forward to receiving your complete and informative online application, including your salary expectations.

S-Markt & Mehrwert GmbH & Co. KG

Applicant management

Grenzstrasse 21

06112 Halle (Saale)

About the company: www.s-markt-mehrwert.de ( https://www.s-markt-mehrwert.de )

About your career: www.s-markt-mehrwert.de/karriere ( https://www.s-markt-mehrwert.de/karriere )

Phone: [phone] (0 ct /min)

Additional Information

Requirements for the applicant:

Basic knowledge: Change management, project management

Advanced knowledge: IT service management according to ITIL