IT Provider Manager OESL (m/f/d) - REF 72022A

TN Germany; Hannover; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking an IT Provider Manager to enhance vendor relationships and optimize service delivery. This role involves negotiating contracts, managing service quality, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in vendor management, excellent communication skills, and the ability to collaborate across various departments. With a focus on continuous improvement, you will play a key role in shaping the provider ecosystem and driving operational efficiency. Join a dynamic team that values innovation and supports your career growth while ensuring a balanced work-life environment.

Leistungen

Work-life balance support

Career development opportunities

Flexible working hours

Health insurance

Employee wellness programs

Qualifikationen

• 5+ years of experience in vendor management and IT procurement.
• Bachelor’s degree in IT, Business Administration, or related field.
• Certifications in ITIL and CPSM preferred.

Aufgaben

• Develop and maintain strong relationships with external service providers.
• Oversee service delivery and optimize processes with vendors.
• Manage contracts and ensure compliance with company standards.

Kenntnisse

Vendor Management

Contract Negotiation

Risk Management

IT Service Management

Stakeholder Management

Cross-functional Collaboration

Fluent in English and German

Ausbildung

Bachelor’s degree in Information Technology

Certified in IT Service Management (ITIL Foundation)

Certified Professional in Supply Management (CPSM)

Tools

Project Management Software

Jobbeschreibung

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Client:

Location:

Hanover, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dfc20f631c0f

Job Views:

2

Posted:

30.04.2025

Expiry Date:

14.06.2025

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Job Description:

Job Description

We are looking for a IT Provider Manager (m/f/diverse) for the locations Porto or Timisoara with the following responsibilities:

Vendor Management and Relationships

• Develop and maintain strong relationships with external service providers, fostering trust, communication, and collaboration.
• Negotiate contracts with new and existing providers, ensuring favorable terms and alignment with company goals.
• Monitor and evaluate vendor performance, ensuring adherence to SLAs, KPIs, and other contractual commitments.
• Manage service escalations and disputes, acting as the main point of contact to resolve issues in a timely and effective manner.

Service Delivery and Optimization

• Oversee service delivery by external providers to ensure quality, timeliness, and compliance with business requirements.
• Proactively identify opportunities for improvement in service delivery and work with vendors to optimize processes, reduce costs, and increase operational efficiency.
• Collaborate with internal IT and business teams to ensure that provider services are aligned with evolving business needs and technological advancements
• Develops support concepts and procedures to meet in minimum the current defined service levels, demonstrates opportunities to improve service provision

Contract Management

• Review and manage contracts for external service providers, ensuring they reflect the company’s requirements, compliance standards, and risk mitigation.
• Keep up to date with contract renewal schedules and renegotiate terms as necessary to maintain competitive advantage and service quality.
• Implement contract governance processes to ensure that all terms and conditions are adhered to and that compliance risks are mitigated.

Risk Management and Compliance

• Assess and mitigate risks associated with external providers, particularly in areas related to data security, service continuity, and compliance.
• Ensure that vendors are compliant with regulatory requirements and company policies, especially concerning data protection, intellectual property, and IT security.
• Conduct regular audits and reviews of vendor performance and compliance with contract terms, escalating issues as necessary.

Strategic Provider Ecosystem Development

• Contribute to the development of the provider ecosystem strategy, identifying new vendors and emerging technologies that could bring value to the company.
• Continuously assess the provider landscape, exploring new opportunities to leverage innovative solutions and strategic partnerships.

Customer Relationship Management

• Acts as a primary partner for internal customers as well as for external provider management assisted by Project Management Office
• Provides guidance to facilitate central & local change management process
• Works cooperatively with the local experts and/or teams out of the retail organisations
• Ensures the optimal resource utilization

Applications from severely handicapped people are welcome.

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Supply Chain Management, or a related field.
• Required Certifications: Certified in IT Service Management (, ITIL Foundation), Certified Professional in Supply Management (CPSM).
• Preferred Certifications: Certified Contract Manager (CCM), Project Management Professional (PMP), Certified Outsourcing Professional (COP).
• 5+ years of experience in vendor management, provider management, or IT procurement, with a track record of managing external service providers and optimizing IT service delivery.
• Managed the contract negotiation and onboarding process for new IT vendors, ensuring alignment with business requirements and contractual agreements.
• Led the vendor performance review process, implementing improvements and ensuring service delivery met KPIs and SLAs.
• Led an IT outsourcing initiative, overseeing vendor selection, contract negotiations, and the transition to a new service provider.
• Managed multi-provider ecosystems, ensuring all vendors delivered consistent quality and met operational expectations.
• Ability to collaborate effectively across functional areas (IT, procurement, legal, etc.) to manage vendor relationships and drive successful outcomes.
• Influence without direct authority, leading by example and through strong communication and negotiation skills to manage external partners.
• Experience in cross-functional team leadership, where the role involves working with IT, legal, business units, and procurement teams to ensure smooth service delivery and issue resolution.
• Stakeholder management experience to ensure alignment with business goals and effective communication with senior leadership, business units, and external partners.
• Fluent in English and German, another language helpful
• Exposure to international work content in previous roles

Applications from severely handicapped people are welcome.

Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as: