IT Project Manager CRM

TN Germany; Stuttgart; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

An established industry player is seeking a skilled CRM IT Project Manager to lead the technical implementation and management of CRM systems. In this pivotal role, you will oversee the project lifecycle from strategy to execution, ensuring alignment with organizational goals. Your expertise in project management methodologies, both agile and waterfall, will be crucial in navigating complex projects and collaborating with diverse teams. If you thrive in a dynamic environment and are passionate about driving CRM initiatives, this opportunity offers a chance to make a significant impact in a collaborative setting.

Qualifikationen

• 7-10 years of IT experience with 5 years in compliance roles.
• Experience in leading CRM system implementations and projects.

Aufgaben

• Oversee IT execution and strategy for CRM systems.
• Manage project teams and resources across multiple projects.

Kenntnisse

Project Management

CRM Implementation

Communication Skills

Agile Methodology

Waterfall Methodology

Vendor Management

Autonomy

Ausbildung

Bachelor’s degree in Information Technology

Bachelor’s degree in Business

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Jobbeschreibung

The CRM IT Project Manager oversees the technical implementation and management of CRM systems. This role is responsible for the technical strategy, project management of implementation, specifically requirements and design through implementation and hypercare, as well as maintenance and ongoing support of the system. Partnership is key for this role as communicating technical concepts to business teams, management, and stakeholders is required. Waterfall and agile project management skills are required to manage the CRM system in Hillenbrand.

Key Responsibilities

• Oversee the IT execution and strategy of sales, service, field service, etc. programs that align to the overall organizational and IT CRM strategy.
• Manage project team resources across many projects at one time that generally span over months or years in duration. Allocate, reallocate and keep track of decision processes with IT leaders.
• Architect project and program strategies that relate to all areas of the project lifecycle for CRM (i.e. Charter, budget, design, development, implementation, communication, training, vendor management, etc.). Examples: Engaged in vendor negotiations as a decision maker, define strategy definition of program and initiatives with stakeholders.
• Partner with sales, business, leadership, and IT directors to define portfolio direction.
• Project management, as assigned and needed.
• Oversee the proper execution of the Hillenbrand Project Management Methodology for all sales programs and projects.

Skills & Experience Requirements

• Bachelor’s degree in Information Technology, Business or a related field.
• 7-10 years of internal/external IT experience.
• Minimum of 5 years of experience in compliance-related roles.
• Experience successfully implementing, leading, and supporting CRM systems (i.e. Salesforce Sales and Service Cloud).
• Experience successfully leading medium to large, complex projects and/or in business/IT consulting/management roles.
• International experience preferred.
• Ability to work autonomously.
• English language required, German and French preferred.