IT Performance Manager, Global (m/f/d)

Olympus Corporation; Hamburg; Hybrid; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Remote work up to 60%

30 days holidays per year

Modern office

Employee restaurant and healthy food (

Public transport ticket subsidy or on‑

Company pension scheme

Employee Assistance Program

Company car for field staff

Bike leasing

Zusammenfassung

Olympus Corporation in Hamburg seeks a senior IT performance management professional to define and improve performance processes across a multinational IT function. You will lead KPI development, data analysis, and stakeholder reporting to drive efficiency and IT quality.

The role requires extensive experience in IT performance management, operations, and project portfolios, with strong analytical and communication skills. A proactive mindset and the ability to work across regions are essential.

Qualifikationen

• 3+ years of business experience in a large IT function (>100 people)
• Experience in multinational IT organization preferred
• Deep experience in IT performance management, operations management and/or project portfolio management
• Strong understanding of business metric performance and target setting
• Excellent interpersonal and reporting skills
• Proactive work style with strong analytical abilities

Aufgaben

• Define and improve performance management processes and tools to drive efficiency
• Drive implementation of Global IT performance management and regular monitoring and reporting
• Develop KPIs and metrics for IT Quality, IT Impact, and Business Operational Efficiency
• Collaborate with IT stakeholders on KPI definitions and data sources
• Monitor IT performance, consolidate data, and report to stakeholders
• Track KPIs against targets and SLAs, analyze gaps and define action plans
• Perform root cause analysis and implement corrective actions
• Identify optimization opportunities and cost-saving potential
• Set annual IT targets aligned with IT strategy
• Support IT projects for performance improvements and optimization initiatives

Kenntnisse

IT performance management

Stakeholder management

Data analysis

KPIs & scorecards

Problem solving

Jobbeschreibung

Your Responsibilities

• Definition and Improvement of Performance Management Processes and tools to drive efficiency, automation and quality.
• Driving the implementation of a comprehensive Global IT performance management and manage the regular performance monitoring and reporting across the overall Global IT organization.
• Development and Implementation of KPIs and Metrics for IT Quality, IT Impact, and Business Operational Efficiency
• Collaboration with IT Functions and Stakeholders on KPI Definition, Data Requirements, and Data Sources
• Regular IT Performance Monitoring, Data Consolidation, and Stakeholder Reporting
• KPI Tracking Against Targets and SLAs, Performance Gap Analysis, and Action Plan Definition
• Root Cause Analysis, Corrective Actions, and Improvement Opportunities for IT and Business Performance
• Optimization Opportunities, Cost-Saving Potential, and Continuous Framework Evolution
• IT Annual Target Setting and Alignment with IT Strategy and Priorities
• IT Project Support for Performance Management Improvements and IT Optimization Initiatives

Your qualification

• 3+ years of business experience working in a larger IT corporate function (>100 people).
• Working experience in a multi-national, multi-regional IT organization preferred.
• Deep experience in IT organizational performance management, IT Operations Management and/or IT Project Portfolio Management; e.g., setting up IT targets and scorecards, regular performance reporting, improving performance measures and processes
• Deep understanding of business metric performance and target setting.
• Excellent interpersonal communication and stakeholder management skills.
• Excellent presentation, research and reporting skills.
• Proactive working style, anticipating challenges and proactively solving them.
• High proficiency in problem-solving and data analyzing techniques.
• Knowledge of processes and tools for IT performance management beneficial.

Your benefits

• Flexible working hours, remote work possible (up to 60%)
• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well‑being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Company car, also for private use (for field staff only)
• Bike leasing