IT Operations Engineer (w/m/x/d)

MILES Mobility; Berlin; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

MILES credits

Urban Sports Club

Discounts

Home office

Pension plan

Growth

Social impact

Job summary

MILES Mobility in Berlin is seeking an IT Operations Engineer to own and secure our internal tech landscape. You will manage identity access (Okta), device lifecycle (Iru/Intune), and integrate software with vendors, while addressing complex software issues and security posture.

Join a growth-minded team in Berlin, with opportunities for hybrid work and knowledge sharing. Fluent English required; German is a plus.

Qualifications

• 5+ years hands-on IT operations/engineering experience.
• Deep Okta knowledge incl. lifecycle management and provisioning.
• MDM & OS mastery with Apple (Iru) and Windows (Intune).
• Strong IT security and compliance understanding.
• Growth mindset with ownership of diverse IT projects.
• Excellent communication; comfortable with external vendors; documentation skills.
• Fluent English required; German is a plus.

Responsibilities

• Own, scale, and secure identity and access infrastructure (Okta) via SSO/SCIM/MFA.
• Administer MDM: Iru for Apple devices and Intune for Windows; manage device lifecycle.
• Lead onboarding and integrations with external software providers.
• Troubleshoot complex software issues; handle hardware tasks when needed.
• Improve IT security posture and ensure compliance with evolving requirements.
• Collaborate across teams and maintain high-quality internal documentation.
• Mentor junior team members and working students in IT Operations.

Skills

Okta expertise

MDM & OS mastery

Security & compliance mindset

Growth & versatility

Communication

Languages (English)

Job description

Join the ride!

Our Team IT Operations keeps our entire ecosystem running smoothly and takes care of our internal infrastructure that powers our daily operations. To take our internal systems, identity management, and security posture to the next level, we are looking for a versatile and growth-minded IT Operations Engineer (w/m/x/d) to join our team in Berlin. Reporting directly to our Head of IT Operations & Security, you won't just be closing tickets - you will own, build, and secure our internal tech landscape.

Your Responsibility

• Identity & Access Management: Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).

• MDM & Fleet Management: Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.

• Smart Software Integrations: Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations.

• Advanced Problem Solving: Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets.

• Security & Digital Compliance: Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance.

• Cross-Functional Collaboration: Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard.

• Mentorship: Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.

Your Experience

• Experience: 5+ years of hands‑on experience in IT systems engineering, IT operations, or a similar versatile role.

• Okta Expertise: Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.

• MDM & OS Mastery: Strong experience managing Apple devices via Iru and Windows devices via Intune. You feel completely at home in both macOS and Windows environments.

• Security & Compliance Mindset: A solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control.

• Growth & Versatility: You don't just stick to what you know. You are eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies.

• Communication: You are comfortable speaking with external vendors and collaborating internally. You document your work naturally.

• Languages: Fluent English skills are required; German is a distinct plus.

Benefits

• Mobility: Choose between monthly MILES credits or the Deutschlandticket.
• Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well‑being.
• Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
• Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
• Retirement: Secure your financial future with our attractive pension plan.
• Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads).
• Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well‑being of society and the environment. #milescharity