IT OnSite Support Technician

Symrise AG; Holzminden; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working model with flexibility

Private health insurance

Exposure to cutting-edge technologies

Collaborative international team

Part of Symrise

Job summary

Symrise AG in Germany is seeking an IT Onsite Technician to deliver second-level on-site support, resolving hardware, software and workplace IT issues while meeting SLAs and service levels.

You will configure and maintain end-user devices, assist onboarding, support local IT projects and maintain accurate asset inventories, working closely with Service Desk and external vendors in a fast-paced, collaborative environment. Fluency in English required; German language skills are a plus.

Responsibilities

• Provide second-level onsite IT support for hardware, software, and workplace technology.
• Install, configure, troubleshoot, and maintain end-user devices; support workplace setups.
• Onboard new employees, support local IT projects and rollouts, and maintain asset inventory and documentation.
• Collaborate with Service Desk, infrastructure teams, and external vendors; meet SLAs and service levels.
• Fluent in English; German skills are a plus and helpful in local operations.

Skills

Second-level IT support

Windows OS

End-user devices

Device deployment

Imaging

Software installation

Hardware replacement

ITSM tools

Networking basics

Active Directory

Microsoft 365

Endpoint management

Troubleshooting

Communication skills

Team collaboration

English fluency

Tools

ITSM tools

Job description

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.9 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise - always inspiring more…

Your role

As an IT Onsite Technician, you will be the face of IT support, providing hands-on technical assistance that keeps our employees productive and our workplace technology running smoothly. You will deliver second-level onsite support by resolving hardware, software, and workplace IT issues that require physical intervention, ensuring incidents and service requests are handled efficiently and within agreed service levels.

Working closely with the Service Desk, infrastructure teams, and external vendors, you will install, configure, troubleshoot, and maintain end-user devices, support workplace setups, and contribute to hardware lifecycle activities, including deployments, replacements, and decommissioning. You will also play a key role in onboarding new employees, supporting local IT projects and rollouts, and maintaining accurate asset inventory and technical documentation. This is an excellent opportunity for someone who enjoys solving technical challenges, working directly with users, and delivering outstanding IT support in a collaborative environment.

You are a customer-focused IT professional with hands-on experience providing onsite technical support in a fast-paced business environment. You enjoy troubleshooting technical issues, working directly with end users, and ensuring technology enables people to perform at their best.

You bring:

• Experience providing second-level IT support for hardware, software, and workplace technology.
• Strong knowledge of Windows operating systems, laptops, desktops, mobile devices, printers, monitors, docking stations, and other end-user equipment.
• Experience with device deployment, imaging, software installation, hardware replacement, and workplace setup.
• Familiarity with IT Service Management (ITSM) tools and ticketing systems, with the ability to prioritize and manage multiple requests while meeting SLAs.
• Basic understanding of networking concepts, Active Directory, Microsoft 365, and endpoint management solutions.
• Excellent troubleshooting and problem-solving skills with a proactive and structured approach.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A collaborative mindset and the ability to work effectively with Service Desk teams, infrastructure specialists, and external vendors.
• Fluency in English; additional local language skills are a plus.

Most importantly, you have a service-oriented attitude, enjoy working in a dynamic environment, and take pride in delivering reliable, high-quality IT support that enhances the employee experience.

• Competitive salary package aligned with your experience and expertise
• Hybrid working model with flexibility and work-life balance
• Private health insurance
• Opportunity to work with cutting-edge technologies and shape the future of data, analytics, and AI
• A collaborative and international environment with exposure to global teams and impactful projects
• The chance to be part of Symrise, a world-leading company where innovation, sustainability, and people are at the heart of everything we do

At Symrise, you won't just join a company-you'll become part of a purpose-driven organization where your ideas can create meaningful impact and help shape the future of digital transformation on a global scale.