IT Onsite Support Specialist

Amaris Consulting; Illertissen; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Amaris Consulting is seeking an Onsite Support Specialist in Germany to act as a desktop support expert for hardware, software, and peripherals. You will be the second escalation point for IT incidents and service requests, providing local hands-on support for location-specific projects while enforcing IT policies.

Fluency in English and German is mandatory, and candidates should have a degree in CS or a related field with 3+ years of experience.

Qualifikationen

• Experience administering Windows-based environments and O365.
• Solid knowledge of Active Directory and SCCM.
• Familiarity with ITSM ticketing and incident management processes.
• Strong troubleshooting skills and ability to document solutions.
• Fluent English and German often required in a multinational IT team.

Aufgaben

• Provides second-line investigation and diagnosis.
• Resolves incidents and service requests per procedures and timelines.
• Escalates unresolved items within agreed timescales.
• Communicates incident progress to clients and updates tickets.
• Ensures adherence to IT policies and procedures.
• Collaborates with other IT teams and 3rd party providers as needed.
• Performs PC staging and IMAC tasks.
• Maintains hardware and software, and supports VIP requests.
• Coordinates with Service Desk for hardware repair.
• Assists with IT security issues and virus elimination.
• Supports local server maintenance and network tasks.
• Creates and maintains technical support documentation.

Kenntnisse

Windows system administration

O365

Active Directory

SCCM

ITSM tools

Strong Troubleshooting Skills

Team player

Ausbildung

Degree in Computer Science or another relevant field

ITIL Foundation is a Plus

Jobbeschreibung

Candidates must already have the legal right to work in Germany. Visa sponsorship and work permit assistance are not available for this position.

Job Summary:

As a member of the IT team, the Onsite Support Specialist is considered a desktop support expert responsible for computer hardware, software (location-specific or global), and peripherals. On-site Support is the second point of escalation for the resolution of IT equipment (desktop, laptop, smartphone, printer, network, server, etc.) related incidents, service requests, and connectivity issues, as well as providing local hands-on support for projects (location-specific or global).

The Onsite Support Specialist also enforces the company’s IT policies and procedures.

Essential Responsibilities and Duties:

• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Communicates with the client regarding the incident progress
• Ensures tickets are always updated until issues are resolved
• Complies with IT policies
• Liaises with clients, other IT support groups, and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add, and Change)
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Coordinates with Service Desk for hardware repair
• Assists the Security Officer on IT security issues and virus elimination
• Assists the local Server Team when server maintenance is required
• Special events coverage
• Local network support and/or assists the centralized Network team
• hardware/software selection, procurement, setup, installation, configuration, upgrades,
• monitoring and troubleshooting
• User account creation/deletion and file permissions
• Backup management and maintenance

Knowledge and Experience:

• Windows system administration
• O365
• Active Directory
• SCCM
• ITSM tools
• Strong Troubleshooting Skills
• Degree in Computer Science or another relevant field
• 3-5 years’ experience preferred
• ITIL Foundation is a Plus

Languages: Fluent English and German, both written and spoken, mandatory

Other skills and competencies:

• Willingness to work flexible hours when needed
• Initiative
• Ability to write technical support documentation is a plus
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Team player
• Ability to work under pressure
• Good organizational and time management skills
• Good analytical and problem-solving skills
• Maintains strong attention to detail in high-pressure situations
• Strong communication skills, both written and oral

What we offer

• An international community bringing together 110+ different nationalities.
• An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibility.
• A robust training system with our internal Academy and 250+ available modules.
• Opportunities to contribute to meaningful sustainability and social-impact initiatives through our WeCare Together programme.

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.