IT Manufacturing Support Technician (gn)

Intuitive Surgical; Biebertal; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking an IT Manufacturing Support Technician to join their team in Biebertal. In this role, you will support hardware and software for employees, ensuring optimal performance of technology systems. The ideal candidate will have a strong background in Windows operating systems and customer service, with the ability to work flexible hours. This position offers a unique opportunity to contribute to an innovative company dedicated to enhancing healthcare through technology. If you are passionate about IT and eager to make a difference, this role is perfect for you.

Qualifikationen

• 3+ years of experience in IT support for Windows environments.
• Strong knowledge of Microsoft desktop OS and customer service skills.

Aufgaben

• Respond to IT assistance requests from users and document processes.
• Install software, troubleshoot issues, and ensure system performance.

Kenntnisse

Windows Operating System Support

Customer Service Skills

Microsoft Desktop Operating Systems

Active Directory

SAP

ServiceNow

Agile Methodologies

Communication Skills

Ausbildung

Associate's Degree

Relevant Certifications (MCITP, CompTIA, ITIL)

Tools

SCCM

FedEx Ship Manager

OKTA

SAM

Jobbeschreibung

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position :

The IT Manufacturing Support Technician EMEA is responsible for supporting hardware and software for all location-specific and corporate employees or contractors by utilizing best practices as defined and facilitated by the IT Operations, Infrastructure, Security, and Network departments. The scope of support includes all computers, printers, cell phones, telecom (VOIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third-party software used to support business functions, and various internal corporate-supported business applications.

Roles and Responsibilities :

1. Respond to requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support
2. Be willing to work flexible hours on occasions when necessary
3. Document and maintain processes, best practices, knowledge base, and training materials
4. Manage or participate in various assigned projects as needed
5. Ensure company and departmental goals as defined by management are met completely and on time
6. Communicate with management to provide timely reporting of issues, status, and resolutions
7. Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
8. Ensure high availability, reliability, and optimal performance of technology systems and services
9. Install software, troubleshoot issues, and respond to alerts from SCCM
10. Conduct regular inventory counts to ensure accuracy and compliance with processes

Qualifications

Required Knowledge, Skills, and Experience :

1. Associate’s degree or equivalent work experience is required
2. At least 3 years of experience supporting a Windows operating system computing environment
3. Strong knowledge of Microsoft desktop operating systems
4. Working knowledge of Active Directory services and various business applications
5. Experience working in a shipping or manufacturing environment is a plus
6. Working knowledge with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, are a plus
7. Weekend and non-business hours support required as needed
8. Relevant certifications such as MCITP, CompTIA, and ITIL are desired
9. Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
10. Should be flexible and able to complete projects outside normal daily duties as needed

Additional Information

Shift : Day

Location: Biebertal, GERMANY, Germany