IT Inhouse Consultant Customer Contact Center (m/f/d)

Knauf Gips KG; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A global building materials manufacturer seeks a professional in customer relationship management to drive strategic business initiatives and technical designs. The role offers opportunities for personal and professional growth within a values-driven culture and includes flexible working arrangements and extensive benefits.

Leistungen

30 days of vacation

Flexitime account

Discounts on sports activities

Career and professional development support

E-Bike leasing

Relocation support

Qualifikationen

• Extensive consulting experience in a global consultancy or similar position.
• Deep expertise in Genesys CX Cloud, integration with Salesforce is a plus.
• Fluency in English, other languages are a plus.

Aufgaben

• Drive translation of strategic requirements into actionable initiatives.
• Conduct in-depth data analyses to improve outcomes.
• Customize and maintain software applications.

Kenntnisse

Consulting experience

Customer Relationship Management (CRM)

Genesys CX Cloud

Agile methodologies

Tools

Confluence

Jira

Jobbeschreibung

Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 42,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbHis proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?

What you'll do

• Drive the translation of strategic business requirements in our product area contact-to-closure into actionable initiatives, including configuration and design tasks on our global platforms
• Support in technical design and solution development in collaboration with Product Managers (m/f/d)and Solution Architects(m/f/d)
• Conduct in-depth data analyses to identify trends and insights that drive strategic decisions and improve product and service delivery outcomes
• Collaborate with cross-functional teams to design and implement process improvements, ensuring alignment with organizational goals and enhancing customer experience
• Customize, maintain, and further develop software applications, including providing technical support, troubleshooting, documentation, and user training

Who you are

• Extensive consulting experience in a global consultancy or a similar in-house position within a global organization
• Strong focus on Contact Center processes integrated in Customer Relationship Management (CRM), and a proven ability to adapt to modern, evolving business needs
• Deep expertise in Genesys CX Cloud and ideally the integration with Salesforce Service or Sales Cloud as well as proficiency in both traditional and modern business process management methodologies, including agile methods, as well as tools like Confluence and Jira
• A forward-thinking, modern team player with a "can-do" attitude, capable of driving digital transformation, embracing innovation, and effectively bridging the gap between business and IT while engaging stakeholders at all levels
• Fluent in English (German or additional languages are a plus) and open to regular international travels to Knauf sites

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family-owned company.
• Flexibility: 30 days of vacation, special leave for certain occasions, flexitime account with a broad time window for flexible working and weekly home office days.
• Fitness and health: Discounts on various sports and leisure activities (e.g., fitness studio Iphofen, swimming training, soccer, etc.), as well as opportunities for active health promotion through our company doctor and occupational health and safety offers.
• Daily time savings: Ample parking and access to public transport (train, bus).
• Welcome approach: Individual onboarding days, company and team events
• Career and professional development: Individual support and promotion for part-time studies, further education and training.
• Benefits and vouchers: Discounts on well-known brands and reduced-price employee purchases.
• E-Bike leasing: Using tax advantages while promoting your own health.
• Relocation support: Assistance with international relocation

Knauf as an employer

Knauf Information Services GmbH, headquartered in Kitzingen, Germany, is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.