IT Inhouse Consultant Customer Contact Center (m/f/d)

Knauf IT; Kitzingen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading global building materials manufacturer seeks an IT Inhouse Consultant for their Customer Contact Center in Kitzingen. You will translate business requirements into actionable initiatives and support solution development in a dynamic environment. Ideal candidates will have solid consulting experience, strong CRM knowledge, and a proactive attitude towards digital transformation. Join a team committed to sustainable solutions and diverse opportunities.

Leistungen

Permanent employment contract

30 days of vacation

Discounts on sports and leisure activities

Flexible working hours

Relocation support

Qualifikationen

• Extensive consulting experience in a global organization.
• Strong focus on Contact Center processes.
• Fluent in English; open to international travel.

Aufgaben

• Drive the translation of strategic business requirements.
• Conduct in-depth data analyses to improve service delivery.
• Collaborate with teams to implement process improvements.

Kenntnisse

Consulting experience

Customer Relationship Management (CRM)

Data analysis

Agile methodologies

Digital transformation

English fluency

Tools

Genesys CX Cloud

Salesforce Service Cloud

Confluence

Jira

Jobbeschreibung

IT Inhouse Consultant Customer Contact Center (m/f/d)

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IT Inhouse Consultant Customer Contact Center (m/f/d)

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Join to apply for the IT Inhouse Consultant Customer Contact Center (m/f/d) role at Knauf IT

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Knauf stands for opportunity. This exciting role offers you the ideal opportunity to begin and further develop an impressive career within a values-driven culture.

As a global building materials manufacturer with 42,500 employees in 90 countries, we offer diverse opportunities to ambitious talent. We value every contribution and are committed to creating a safe and inclusive work environment with the aim of developing sustainable solutions for a better future.

Knauf Information Services GmbH is proud to be a part of the Knauf Group. With a long-standing tradition, and a growing international presence, we are seeking dedicated individuals to help us achieve our long-term vision.

Can you say ‘yes’?

• Is respectful and appreciative interaction within the team a given for you?
• Do you always put the customer at the center of your actions?
• Do you consider the future and upcoming generations in your actions?
• Do you strive for personal and professional growth?
  
  

What you'll do

• Drive the translation of strategic business requirements in our product area contact-to-closure into actionable initiatives, including configuration and design tasks on our global platforms
• Support in technical design and solution development in collaboration with Product Managers (m/f/d) and Solution Architects (m/f/d)
• Conduct in-depth data analyses to identify trends and insights that drive strategic decisions and improve product and service delivery outcomes
• Collaborate with cross-functional teams to design and implement process improvements, ensuring alignment with organizational goals and enhancing customer experience
• Customize, maintain, and further develop software applications, including providing technical support, troubleshooting, documentation, and user training
  
  

Who you are

• Extensive consulting experience in a global consultancy or a similar in-house position within a global organization
• Strong focus on Contact Center processes integrated in Customer Relationship Management (CRM), and a proven ability to adapt to modern, evolving business needs
• Deep expertise in Genesys CX Cloud and ideally the integration with Salesforce Service or Sales Cloud as well as proficiency in both traditional and modern business process management methodologies, including agile methods, as well as tools like Confluence and Jira
• A forward-thinking, modern team player with a "can-do" attitude, capable of driving digital transformation, embracing innovation, and effectively bridging the gap between business and IT while engaging stakeholders at all levels
• Fluent in English (German or additional languages are a plus) and open to regular international travels to Knauf sites
  
  

What we offer you

We all shape our lives individually. As an employer, we play a significant role in the daily life of our employees and aim to support them with various offerings. This includes, among other things:

• Security: Permanent employment contract in a stable, successful family-owned company.
• Flexibility: 30 days of vacation, special leave for certain occasions, flexitime account with a broad time window for flexible working and weekly home office days.
• Fitness and health: Discounts on various sports and leisure activities (e.g., fitness studio Iphofen, swimming training, soccer, etc.), as well as opportunities for active health promotion through our company doctor and occupational health and safety offers.
• Daily time savings: Ample parking and access to public transport (train, bus).
• Welcome approach: Individual onboarding days, company and team events
• Career and professional development: Individual support and promotion for part-time studies, further education and training.
• Benefits and vouchers: Discounts on well-known brands and reduced-price employee purchases.
• E-Bike leasing: Using tax advantages while promoting your own health.
• Relocation support: Assistance with international relocation
  
  

Knauf as an employer

Knauf Information Services GmbH, headquartered in Kitzingen, Germany, is a key driver of the KNAUF Group's global growth and digital transformation. A team of 500 highly qualified experts is committed to supporting the Group and its customers worldwide with innovative IT solutions and customized services. The core competencies of Knauf IT cover a wide range of IT services, including the development and implementation of complex software solutions, the optimization of business processes through digital technologies and ensuring IT security and data protection.

The Knauf Group is proud to be an equal opportunity employer. We are committed to a diverse and inclusive work environment, and we make all personnel decisions across all areas of our company based on experience, skills and integrity. We encourage applicants from all walks of life to apply for our positions, regardless of age, gender, gender identity, disability, sexual orientation, origin, religion and so forth.

Share our values and become part of the team to shape the future of Knauf together.

Knauf IT is a driving force behind the global growth and digital transformation of the family-owned Knauf Group, one of the world's leading manufacturers of building materials. More than 500 experts at Knauf IT are supporting 43,500 employees and the customers of the Knauf Group with modern IT solutions and services at over 320 locations worldwide. Our corporate values of humanity, partnership, commitment and entrepreneurial spirit form the basis for the successful growth to more than 15,6 billion Euro annual sales.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  IT Services and IT Consulting

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