IT Infrastructure Services

RxREVU, Inc.; Baden-Württemberg; Vor Ort; EUR 52.000 - 68.000; Vollzeit

Zusammenfassung

RxREVU, Inc. in Germany seeks an IT Change and Problem Management professional to coordinate central infrastructure changes and deliver periodic reports.

You will drive continual process improvement with regional and global peers to ensure processes and tools are effective. Responsibilities include tracking tasks, assigning work, and ensuring adherence to standards, while coordinating with cross-functional teams.

Qualifikationen

• Must have ITIL-based change and problem management experience.
• Strong data analysis and metric-driven reporting skills.
• Excellent written and verbal communication, plus documentation proficiency.
• Familiarity with SaaS cloud applications and networking concepts.
• Strong interpersonal skills for cross-functional collaboration with SMEs and IT teams.
• Ability to manage multiple tasks with tight deadlines.
• ServiceNow experience is preferred.
• EU/NATO citizenship only.

Aufgaben

• Coordinate problem management activity for central infrastructure operations.
• Provide and present periodic reports and presentations.
• Promote continual process improvement and best practices within the region and with global peers.
• Track tasks, assign work, and ensure delivery by committed dates.
• Ensure standard processes are adopted and adhered to.
• Input and review changes to the Change Management Policy as needed.
• Ensure changes are thoroughly planned, reviewed, and validated.
• Safeguard the production environment by coordinating with implementors and validators.
• Oversee the complete Change Request lifecycle.
• Coordinate with partner experts for change validation as applicable.
• Assess business impact, planned/downtime, and potential unplanned downtime for changes.
• Coordinate with cross-functional units (compute, storage & backup) as needed.
• Engage with line of business to address queries.

Kenntnisse

ITIL change management

Problem management

Data analysis & reporting

Communication & documentation

SaaS cloud concepts

Cross-functional collaboration

ServiceNow (Preferred)

Jobbeschreibung

Scope of Services / Deliverables

• Coordinate problem management activity for central infrastructure operations.
  Provide and present to periodic reports and presentations.
• Adopt a culture of continual process improvement and best practice within region, with regional peers in global forums, to ensure processes and tools are effective.
• Ability to track tasks, make assignments, effectively delegate and deliver on commitment dates.
• Ensuring that the standard process is adopted and adhered to.
• Recommend, review and provide input for any changes required to the existing Change Management Policy.
• Change plan is complete and thorough, reviewed and challenged by respective experts thoroughly.
• Ensuring, quality review of the change along with presenting change over the CAB & change validation meeting.
• Ensuring, safeguarding the production environment by coordinating with implementor & validators.
• Ensuring the Change goes through the complete lifecycle of the Change Request procedure.
• Whenever applicable, ensure change plan is validated by respective partner s experts.
• Business impact is understood clearly planned downtime, and unplanned downtime if the change implementation goes wrong.
• Change risk is properly assessed from end to end service point of view as well as business impact perspective.
• Responsible to coordinate with cross functional units such as compute, storage & back up units as & when needed.
• Working Along with line of business to address if any queries.

Skills - (Minimum IT Experience 2-4 year)

• Prior experience in supporting Problem and Change Enablement from an ITIL perspective.
• Strong data analysis and metric driven reporting understanding / experience
• Excellent communication, follow-up, and documentation skills.
• Familiarity with SaaS Cloud applications and networking concepts
• Strong interpersonal skills that establish and sustain close working relationships with functional teams and subject matter experts as well as IT technical and support personnel.
• Ability to time manage and juggle a variety of short and long term responsibilities.
• Preferred experience with ServiceNow
• Preferred experience building and distributing dashboards and/or reports in both a static and dynamic fashion.
• Good organisational skills plus the ability to motivate people across the organisation to provides solutions.
• Decision maker with an operational outlook
• EU/NATO citizenship only