IT Helpdesk Manager (m/f/d)

Hyundai Motor UK Ltd.; Offenbach am Main; Hybrid; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Join a leading car manufacturer as an IT Helpdesk Manager, where you will lead a team in delivering exceptional IT support. This role offers the opportunity to shape the future of mobility while managing daily operations, mentoring staff, and enhancing service quality. You will be part of a dynamic team committed to customer satisfaction and continuous improvement in a highly international environment. With flexible working hours and a competitive benefits package, this is a chance to thrive in a global company with ambitious plans for eco-mobility and personal development.

Leistungen

Flexible working hours

Hybrid work policy

Continued learning and professional development

Car sharing and lease mobility program

Daily complimentary lunch

Free access to company gym

Opportunities for sporting clubs

Qualifikationen

• 5+ years in IT support, including 3+ years in management.
• Fluent in English; knowledge of a European language is a plus.

Aufgaben

• Manage help desk team and resolve complex queries.
• Develop helpdesk policies and improve service quality.
• Plan and execute helpdesk-related projects.

Kenntnisse

Technical Troubleshooting

Customer Service

Leadership

IT Support

Performance Evaluation

Helpdesk Management

Project Management

Ausbildung

Bachelor's degree in Computer Science

Certifications (ITIL, MCSE, CCNA)

Tools

ServiceNow

Zendesk

Remote Support Systems

Jobbeschreibung

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Location:

Offenbach, Hesse, DE, 63067

Employment Type: Permanent

Hyundai Motor Europe HQ invites you to become part of one of the world’s leading car manufacturers. Being a member of our international team, you have the chance to form the future of mobility together with experts inside a global company with a unique success story. As a well-organised, flexible and motivated professional, you will master diverse challenges and work in a dynamic office environment with a strong customer focus.

We love to defy conventions and drive ambitious future plans with responsibility when it comes to alternative powertrains, quality and design. For these aims we need the right team and therefore, we need you. At Hyundai, we believe that the success of our organisation lies in the passion and capabilities of individual members. That is why we also commit to supporting them in their personal development, while offering an inspiring work atmosphere.

Join us as we lead the way towards an emission-free society of eco-mobility.

Role Summary:

As the IT Helpdesk Manager, you'll manage a help desk team to resolve complex queries and manage the partnering relationships with internal clients, build effective working relationships and provide high-quality professional services to facilitate the delivery of business strategy and plans.

We want you to:

• Supervise daily operations, manage staffing schedules, conduct performance evaluations, and mentor team members.
• Ensure all incidents and requests are logged, prioritized, and resolved efficiently; handle escalations to ensure timely solutions.
• Develop and refine helpdesk policies, workflows, and procedures to improve service quality and efficiency.
• Assist with complex issues, support team members, and oversee IT system administration tasks like account management and software updates.
• Analyze customer feedback, monitor satisfaction, and drive service improvements.
• Plan and execute helpdesk-related projects, including system upgrades and technology implementations.

About you:

• Bachelor's degree in computer science, information systems, or a related field (preferred).
• 5+ years of experience in IT support or help desk roles, including 3+ years in a managerial position.
• Proven leadership skills in hiring, training, and motivating IT support teams.
• Fluent in English; knowledge of a European language or Korean is a plus.
• Strong technical troubleshooting skills and commitment to excellent customer service.
• Experience in system administration and network fundamentals (LAN/WAN, TCP/IP, DNS, DHCP).
• Proficient with helpdesk tools (e.g., ServiceNow, Zendesk) and remote support systems.
• Certifications such as ITIL, MCSE, CCNA, or CompTIA A+/Network+/Security+ are highly desirable.

We offer:

• A highly competitive salary and benefits package
• Flexible working hours and hybrid work policy
• Continued learning and professional development
• Car sharing and car lease mobility program
• Daily complimentary lunch at the office canteen and subsidized breakfast snacks
• Free access to the company gym
• Opportunities to join company sporting clubs including tennis, soccer, yoga and golf.
• Highly international working environment

Become part of a global company with a history of success and ambitious plans for the future. Please apply by creating your candidate profile and attaching your application documents in English.
In case of questions, please contact us via [e-mail]