IT End User Services Specialist

Cerence; Aachen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company in the automotive industry is seeking an IT Support Specialist. The role involves resolving user incidents, supporting devices, and enhancing IT tools and services. Candidates must have a Bachelor’s degree and experience in IT, with strong communication skills in English.

Qualifikationen

• 3-5 years’ experience in a corporate IT environment.
• Fluent in English (speaking and reading) is mandatory.
• Fluent in German is a plus.

Aufgaben

• Perform analysis and resolution of End Users incidents and service requests.
• Provide meeting room and AV support, including Microsoft Teams and Zoom.
• Create IT knowledgebase articles for End Users.

Kenntnisse

Troubleshooting

Communication

Interpersonal skills

Knowledge of Microsoft Office 365

Supporting Windows

Supporting macOS

Ausbildung

Bachelor's degree

Tools

Intune

PowerShell

Jobbeschreibung

A Moving Experience.

Key Functions / Responsibilities:

1. Perform analysis and resolution of day-to-day End Users incidents and service requests (hardware/software) within SLA.
2. Support Windows, Apple, and Mobile devices.
3. Manage hardware and desk space for leavers and joiners and maintain IT asset inventory.
4. Perform laptop build checks, installs, rebuilds, etc.
5. Provide meeting room and AV support, including Microsoft Teams Rooms and Zoom webinars.
6. Participate in and drive End User enablement opportunities and continuously improve IT tools and services.
7. Create IT knowledgebase articles for End Users and Service Desk.
8. Support IT projects as required, such as Tech Refresh and Patching.
9. Travel periodically to other offices in Europe (Germany, Belgium, Italy).

Required Skills:

• Supporting Windows and macOS operating systems.
• Advanced knowledge of current Microsoft Office 365 productivity suite.
• Hardware support experience (hard drive, memory upgrades).
• Troubleshooting and root cause analysis skills.
• Exceptional communication and interpersonal skills.
• Staying current on emerging technologies and industry changes.
• Ability to communicate technical topics to non-technical personnel.

Preferrable Skills:

• Knowledge of Intune and Autopilot.
• Experience supporting Executive staff.
• Knowledge and understanding of IT security and audit standards (SOX, ISO 27001, TISAX).
• Knowledge of package build and PowerShell scripting.
• Linux OS support experience is a plus.
• Asset management software knowledge.

Education and/or Experience:

• Bachelor’s degree.
• 3-5 years’ experience in a corporate IT environment.
• Fluent in English (speaking and reading) is mandatory.
• Fluent in German is a plus.

Cerence Inc. (Nasdaq: CRNC, www.cerence.com) is a global leader in creating unique, moving experiences for the automotive industry. Spun out from Nuance in October 2019, Cerence is a new, independent company that is leading in automotive voice assistant technology, working with top automakers worldwide to transform the driving experience. With over 20 years of industry experience and leadership, and more than 500 million cars on the road today across more than 70 languages, Cerence is at the forefront of innovation.

As Cerence looks to the future and continues its growth, we are seeking team members to help build the future of voice and AI in cars. Join our passionate, global team and be part of meaningful innovation in a rapidly expanding industry.

Equal Opportunity Employer

Cerence is committed to Equal Employment Opportunity (EEO) and complies with all laws prohibiting employment discrimination based on age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, religion, disability, medical condition, marital status, citizenship, sexual orientation, military or veteran status, genetic information, and other protected classes.

All employees should follow security policies, including:

• Following workplace security protocols and training.
• Reporting suspicious activity.
• Respecting security procedures.
• Adhering to compliance and regulations.
• Supporting a zero-tolerance policy for workplace violence.

Basic knowledge of information security and data privacy is required, including how to protect and handle data properly. Demonstrative knowledge of information security through internal training is also expected.