IT Desktop Support Engineer

SkySys; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading company seeks an EUC IT Desktop Support Technician for a 10-day project in Hamburg. The role involves providing field support for IT infrastructure by troubleshooting various hardware, software, and OS issues. Candidates should possess strong technical skills and excellent customer service abilities while working full-time on-site.

Qualifikationen

• Minimum 3 years of hands-on experience in IT infrastructure field support.
• Proficient in desktop/laptop/peripheral troubleshooting and support.
• Strong grasp of TCP/IP, DNS, DHCP, VPN, and RDP.

Aufgaben

• Providing comprehensive support for IT infrastructure and user issues.
• Troubleshooting hardware, software, and OS issues for users.
• Configuring and dispatching laptops for users.

Kenntnisse

Desktop Support

End-User Computing (EUC)

Laptop Imaging

TCP/IP Networking

Windows OS Administration

Printer Troubleshooting

Ausbildung

Associate Degree in Electronics

CompTIA A+

Tools

ServiceNow

Remedy

Jobbeschreibung

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Job Description:

Job Title: EUC IT Desktop Support Technician

Job Type & Location: Onsite | 5 days a week (40 hrs/week) | 10 Day Project | Hamburg, Germany

We are seeking an experienced and proactive EUC IT Desktop Support Technician to provide comprehensive field support for IT infrastructure, including troubleshooting hardware, software, and OS issues. This role requires strong technical skills, excellent customer service, and the ability to work independently or as part of a team. They need a technician for 10 days (full day at the customer location for normal business hours) tentatively starting from the first week of June. The purpose is to assist users with initial laptop issues as we will be configuring and dispatching them.

Job Requirements:

Technical Skills:

• Minimum 3 years of hands-on experience in IT infrastructure field support.
• Proficient in desktop/laptop/printer/peripherals troubleshooting and break/fix support.
• Solid understanding of Windows OS (administration), and basic knowledge of MAC/Linux OS.
• Experience in desktop application installation and technical troubleshooting.
• Strong grasp of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Familiar with LAN/WAN concepts and smart hands support activities.
• Ability to lift/move computer equipment up to 50 lbs.
• Capable of supporting and replacing peripheral/networking hardware including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless access points, switches, firewalls, racks, cabinets, and patch panels.
• Skilled in network cabling troubleshooting and resolution.
• Experience in repeat call analysis and developing preventive solutions.
• Exposure to problem management processes.
• Working knowledge of ITSM/ticketing tools (e.g., ServiceNow, Remedy).
• Certifications Preferred: Associate degree in Electronics, CompTIA A+, and OEM certifications (Dell, Toshiba, Lenovo, etc.).
• The required skill set includes Desktop Support, End-User Computing (EUC), and Laptop Imaging.

Non-Technical Skills:

• Good customer management skills,
• Good oral and written communication skills,
• Able to interact and work with customers at different levels,
• Driven and result-oriented,
• Passionate about the work,
• Ability to work independently or as part of a team,
• Ability to complete tasks effectively with minimal supervision,
• Must be available to work flexible schedules.