IT Desktop Support- Düsseldorf- Germany (Back-Fill).

Axiom Technologies; Düsseldorf; Vor Ort; EUR 40.000 - 65.000; Vollzeit

Zusammenfassung

An established industry player is looking for a capable IT support professional to join their team. This role involves coordinating activities and providing essential on-site assistance to ensure seamless desktop computing for users. You'll leverage your troubleshooting skills across various operating systems, including Windows and Apple, while delivering exceptional customer service. With a focus on quality work and effective solutions, this position offers the chance to make a significant impact in a dynamic environment. If you're passionate about IT and ready for a new challenge, this opportunity is perfect for you.

Qualifikationen

• Minimum 2 years of relevant experience in IT support roles.
• Good understanding of infrastructure support and troubleshooting.

Aufgaben

• Provide onsite/on-call assistance to end-users in desktop computing.
• Coordinate activities from simple to complex plans for optimal service delivery.

Kenntnisse

Troubleshooting computer OS and peripherals

Handling different PC operating systems (Windows 7, 8, 10)

Hardware and software installations

Printer support experience

Proficiency in MS Office installation and troubleshooting

Excellent customer service and interpersonal skills

Strong troubleshooting skills across Windows, Apple, and virtual OS

Time and resource management under pressure

Ausbildung

PC/laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS) Certification

Tools

SCCM

Active Directory

Exchange

Jobbeschreibung

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about our services.

We are seeking a capable individual to coordinate activities ranging from simple to complex plans. This role involves providing onsite/on-call assistance to end-users within the organization's desktop computing environment to ensure optimal service delivery.

IT Skills and Experience

• Experience with troubleshooting computer OS and peripherals
• Handling different PC operating systems (Windows 7, 8, 10)
• Performing hardware and software installations (familiarity with deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support experience
• Proficiency in MS Office installation and troubleshooting
• Excellent customer service and interpersonal skills
• Field experience supporting various technologies and services
• Strong troubleshooting skills across Windows, Apple, and virtual operating systems
• Ability to manage time and resources effectively under pressure

Personal Attributes

• Good understanding of infrastructure support
• Strong analytical and problem-solving skills
• Well-organized and detail-oriented
• Excellent communication skills, both oral and written
• Passionate about delivering quality work
• Ability to work independently and in teams
• Self-motivated and innovative thinker
• Appreciation for simple, elegant, and effective solutions
• Ability to handle confidential information responsibly

In-depth Knowledge of

• Microsoft Office applications
• PC/laptop hardware
• Peripherals, including printers

Basic Knowledge of

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

At least one of the following:

• PC/laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) in desktop support
• Microsoft Office Specialist (MOS) Certification

Experience in a Similar Role

• Minimum 2 years of relevant experience
• Freshers and IT students with relevant backgrounds are welcome
• Willingness to travel 12-18 miles as needed
• Freelancers are encouraged to apply

Next Steps

If you are seeking a new challenge and wish to apply, please send your resume to [email address].