Our client, a leading global audit and assurance, consulting, financial advisory, risk advisory, tax and related services, is recruiting for an IT Desktop Service Engineer to join their business in Germany.
Position Type: Full time employment
Start Date: ASAP
Contact: Alen Lalic | +49 89 23 88 98 53
Responsibilities
- Provide on‑site technical support for desktop computers, laptops, printers, and other peripherals
- Install, configure, and maintain desktop operating systems and applications
- Troubleshoot hardware and software issues and provide timely resolution
- Technical preparation and equipment setup for meetings, including audio‑visual equipment, network connections, and meeting software (Zoom, Teams, etc.)
- Real‑time technical support during meetings, addressing login difficulties, audio‑visual problems, etc.
- Maintain all infrastructure environments, including meeting rooms, server rooms, application systems, IT platforms
- Inspect server and meeting rooms on a daily basis
- Manage and maintain servers, network devices, and storage systems
- Monitor system performance and implement performance tuning and optimization
- Support network core, firewalls, switches, routers, VPNs, wireless access points, and other associated equipment
- Monitor IT platform and network quality, troubleshoot, track, and assist in testing and repair
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proficiency in troubleshooting and resolving hardware and software issues
- Strong understanding of network architecture and security principles
- High level of commitment, initiative and ability to work independently
- English language proficiency; Mandarin preferred
Seniority level: Mid‑Senior level – Employment type: Full‑time – Job function: Information Technology and Engineering