IT Demand Manager (m/f/d)

Redcare Pharmacy; Köln; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Welcome days

Work from Home

Personal development

Mental Health

Job summary

Redcare Pharmacy is seeking an IT Demand Manager to own and continuously improve the demand management process across enterprise systems. You will coordinate the demand lifecycle, review incoming requests for governance, and maintain high-quality portfolio data in Jira.

The role involves governance support without owning business priorities or solutions, with a focus on transparency and data-driven decision-making.

Qualifications

• 5+ years of experience in Demand Management, Portfolio Management, PMO or Process Management.
• Experience with Jira or comparable portfolio management tools.
• Able to bring structure to complex processes and guide governance decisions.

Responsibilities

• Own and continuously improve the Demand Management process.
• Coordinate the complete demand lifecycle and governance.
• Facilitate governance and decision-making with stakeholders, maintaining data quality in Jira.
• Provide portfolio transparency via dashboards and KPI reporting.
• Drive process and tooling improvements for scalable governance.

Skills

Demand Management

Portfolio Management

PMO

Process Management

Tools

Jira

Job description

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role:

Join us in shaping how business demand flows through our Enterprise Systems organization. As our IT Demand Manager, you'll own and continuously improve the demand management process, ensuring new initiatives are captured, governed and routed efficiently while bringing greater transparency and consistency across our technology portfolio.

Working with Business Owners, Team Leads, ERP Consultants, Architects, Project & Delivery Managers, Delivery teams, QA teams, you'll become the central process expert who enables effective governance and supports informed decision-making - without owning business priorities or solution design.

Job Description

About your tasks:

• Own and continuously improve the Demand Management process, ensuring requests are captured, governed and progressed consistently across your assigned Enterprise Systems domain.
• Coordinate the complete demand lifecycle, reviewing incoming requests for completeness, guiding stakeholders through governance, and maintaining high-quality portfolio data inJira.
• Facilitate governance and decision-making by organizing demand review meetings, preparing decision materials, documenting outcomes and ensuring actions are followed through—while never owning the business decisions themselves.
• Provide portfolio transparency through dashboards, KPI reporting and demand pipeline insights, helping leadership identify trends, bottlenecks and planning risks.
• Drive process and tooling improvements, enhancing workflows, templates and governance standards to create an efficient, scalable and user-friendly demand management framework.

Qualifications

About you:

• You bring5+ years of experience inDemand Management, Portfolio Management, PMO or Process Management within a complex Enterprise Systems environment.
• You have experience working withJira (or comparable portfolio management tools) and understand how governance processes support effective planning and delivery.
• You enjoy bringing structure to complex processes, challenging incomplete requests constructively and ensuring stakeholders can navigate governance with confidence.
• You value collaboration across business and IT, and you're motivated by improving processes rather than owning business priorities or technical solutions.

Additional Information

About your benefits:

In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits:

• Welcome days: To ensure a comfortable welcome, you will be provided with all important details on your first day, e.g. on safety and important processes.
• Work from Home: If your job does not require you to be present in the office, we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
• Personal development: We are happy to promote your professional future with us and offer various training courses in our company and with external partners.
• Mental Health: Get quick and professional help from psychologists of nilo, if you feel overwhelmed in private or professional life. Anonymous and free of charge.