IT Delivery Manager - Salesforce, ServiceNow & IQGEO (m / f / x)

freelance.ca; Düsseldorf; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading consultancy seeks an IT-Delivery Manager with extensive experience in managing software delivery across various projects. This remote role involves coordinating teams, monitoring delivery metrics, and ensuring high-quality, timely outcomes while fostering strong stakeholder relationships. Ideal candidates will have a deep understanding of Agile methodologies and excellent interpersonal skills.

Qualifikationen

• 10+ years in IT service delivery or program management.
• Strong understanding of Agile practices (Scrum, SAFe).
• Experience managing outsourced/offshore teams.

Aufgaben

• Control and monitor software delivery across teams.
• Central point of contact for stakeholders.
• Track and report delivery metrics.

Kenntnisse

Communication

Leadership

Agile software development

Relationship Management

Tools

Jira

Confluence

Jobbeschreibung

An experienced IT-Delivery Manager (m / f / x) with experience in Salesforce, ServiceNow & IQGEO

Start : ASAP

Duration : 12 Months with possible extension

Location : 100% remote

YOUR CHALLENGE

• Control and monitoring of software delivery across all teams and workstreams (ServiceNow, Salesforce, IQGEO)
• Central point of contact between external stakeholders, internal stakeholders, and product and application managers
• Building and maintaining strong relationships, active expectation management, and promoting communication
• Tracking and reporting delivery metrics (e.g. story points, sprint velocity, burndown charts, milestone achievement)
• Developing and implementing reporting mechanisms to ensure partner performance and governance
• Ensuring compliance with contractual obligations and SLAs with the external Provider
• Coordinating cross-team collaboration and managing dependencies within the transformation programme
• Proactive identification of risks and problems, including the development of countermeasures
• Promotion of continuous improvement to increase efficiency, quality and satisfaction
• Ensuring high-quality, on-time and on-budget delivery according to agile or hybrid models

YOUR TALENTS

• 10+ years of experience in IT service delivery or program management roles.
• Strong understanding of Agile software development practices (Scrum, SAFe) and tooling (Jira, Confluence, etc.).
• Demonstrated experience working with or managing outsourced or offshore development teams, system integrators.
• Excellent communication and interpersonal skills, with a proven ability to build strong relationships and collaborate effectively with technical teams, business stakeholders, and external vendors.
• Strong leadership qualities with experience in guiding and motivating teams.
• Ability to manage across multiple teams, tools, and platforms, ensuring alignment and performance.
• Experience in managing delivery reporting, KPIs, and contract adherence.
• Experience in telecommunication is highly desirable.
• Experience with either Salesforce or ServiceNow

We connect people to solve business challenges. That's why we bring companies together with the best independent consultants, freelance experts and interim managers to achieve success together.

Our experienced team with consulting DNA forms the interface. We understand the needs and concerns of today's decision-makers and make solving their challenges our mission. The diverse expertise of our network, which ranges from strategy to implementation, allows us to work across industries.

But we are not just about technical expertise. We believe that sustainable success can only be achieved when the perfect connection between people is established.

Renowned clients, including consultancies, medium-sized to large companies and corporations, place their trust in us every day.