IT Co-op

HAHN Automation Group; Nordrhein-Westfalen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A technology solutions provider is offering an IT Co-op Internship in NRW, Germany. The role involves providing technical support for employees, troubleshooting hardware/software issues, and maintaining documentation. Ideal for students in IT-related fields looking for hands-on experience. This internship offers a chance to gain valuable skills in a dynamic environment.

Qualifikationen

• Student in a related field with knowledge of technical support.
• Ability to troubleshoot hardware and software issues.
• Experience with documentation and customer service.

Aufgaben

• Provide technical support for hardware and software issues.
• Receive and respond to support requests via phone and email.
• Maintain network and system documentation.
• Assist in disaster recovery plans.

Kenntnisse

Technical support

Troubleshooting

Basic Networking/LAN support

Customer service

Documentation

Ausbildung

Student studying information technology, cybersecurity, or computer science

Tools

VMware

Citrix

Jobbeschreibung

Overview

Position description for the IT Co-op Internship. The basic function of the IT Help Desk Co-op is to provide technical support and assistance for employees seeking help with issues related to computer hardware and software. In so doing, the IT Co-op will ensure strong coordination with the Local HAHN Group IT Manager, other team members, and the Head of IT.

Responsibilities

• Receiving and responding to incoming phone calls, tickets, and email requests for support
• Utilizing the IT helpdesk for responding to trouble tickets, including how the issue was resolved or if more assistance is needed for a resolution
• Workstation installation, troubleshooting, fixing, and general maintenance
• Printer troubleshooting and deployment
• Performing general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support
• Performing hardware and software installs and upgrades
• Be able to troubleshoot and perform basic Networking/LAN support
• Documenting troubleshooting guides and contribute to team knowledge base
• Basic troubleshooting and assistance with virtualization software such as VMware and Citrix
• Training employees on company hardware and software
• Following up with employees to ensure issues have been resolved
• Maintain network and system documentation
• Providing support for business systems, installing and configuring hardware and software and trouble-shooting and resolving problems that occur
• Assisting in the formulation, updating, and exercising of disaster recovery plans
• Providing internal technical support and employee training as needed
• Document and manage company-wide software license usage and compliance
• Supporting customer projects with specific computer needs by providing hardware and software procurement, installation, and configuration

Requirements

A student studying information technology, cyber secrurity, or computer science at a college or university

Benefits

NA