IT Client Rollout Specialist

Jobtailor; Berlin; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Zusammenfassung

Jobtailor is seeking an IT Support Specialist in Berlin to handle incident reports via phone, ticketing system, or email. You will perform initial analysis and resolve issues through remote troubleshooting, including software, accounts, devices, and networks.

On-site installations and hardware replacements may be required, with thorough documentation of all activities. The role requires a technical degree or equivalent, practical service desk experience, and strong communication skills in German

Qualifikationen

• Completed technical or IT-related degree or an equivalent qualification.
• Professional experience in IT support, service desk, or field service.
• Confident use of ticketing and remote-support tools as well as common IT systems.
• Ability to analyze technical problems in a structured way and communicate clearly with a service-oriented approach.
• Fluent German and English, both written and spoken.

Aufgaben

• Receive incident reports and requests and perform an initial analysis.
• Resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
• Categorize, prioritize, and handle tickets, or escalate to downstream teams.
• Keep users informed about progress, follow-up questions, and resolution steps.
• Perform on-site installations, maintenance, repairs, and hardware replacements, and document all activities.

Kenntnisse

IT Support Experience

Ticketing System Proficiency

Remote Troubleshooting Skills

Fluent German and English

Technical Problem Analysis

Ausbildung

Technical degree or equivalent qualification

Tools

Ticketing Tools

Remote Support Tools

Common IT Systems

Jobbeschreibung

• Receive incident reports and requests via phone, ticketing system, or email and perform an initial analysis.
• Resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
• Categorize, prioritize, and handle tickets, or escalate them to downstream teams.
• Keep users proactively informed about progress, follow-up questions, and resolution steps.
• Perform on-site installations, maintenance, repairs, and hardware replacements, and document all activities thoroughly.

Requirements

• Completed technical or IT-related degree or an equivalent qualification.
• Professional experience in IT support, service desk, or field service.
• Confident use of ticketing and remote-support tools as well as common IT systems.
• Ability to analyze technical problems in a structured way and communicate clearly with a service-oriented approach.
• Fluent German and English, both written and spoken.

Core Competencies

Demonstrates expertise in IT support and service desk operations, with a strong focus on troubleshooting technical issues and providing excellent customer service. Proficient in ticketing systems and remote support tools, with fluency in German and English.

Highest-signal resume keywords

• IT Support Experience
• Ticketing System Proficiency
• Remote Troubleshooting Skills
• Fluent German and English
• Technical Problem Analysis

ATS Optimization Keywords

Hard Skills

• Technical Degree
• IT Support
• Field Service
• Troubleshooting
• Hardware Maintenance
• Software Installation
• Network Support
• Technical Documentation
• Incident Analysis
• Service Desk Operations

Soft Skills

• Clear Communication
• Service-Oriented Approach

Tools & Technologies

• Ticketing Tools
• Remote Support Tools
• Common IT Systems