IT Business Process Inhouse Consultant Customer Services - Plant Maintenance (d/w/m)

Ottobock; Berlin; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

Ottobock recherche un consultant SAP expérimenté pour optimiser les processus d'affaires dans le domaine du service client et de la maintenance des usines. Le rôle implique la coordination de projets SAP, la consultation des utilisateurs clés, et établissement de solutions adaptées. Un environnement de travail international vous attend avec une attention particulière pour la formation et le développement personnel, ainsi que des avantages compétitifs.

Leistungen

Rémunération attractive incluant un bonus

30 jours de congés

Modèles de travail flexibles

Développement personnel à l'Ottobock Academy

Événements d'équipe réguliers

Avantages d'entreprise et gestion de la santé

Qualifikationen

• Diplôme en administration, informatique ou domaine comparable.
• Expérience professionnelle de plusieurs années en SAP, principalement dans le service client et la maintenance.
• Certifications SAP souhaitables.

Aufgaben

• Consultation et soutien des départements pour optimiser les processus d'affaires.
• Analyse des exigences et création de concepts de solutions.
• Gestion de projets SAP en service client et maintenance.

Kenntnisse

SAP Customer Service

Plant Maintenance Customizing

Analyse des exigences clients

Documentation système

Gestion de projet

Bilingue Allemand/Anglais

Ausbildung

Études en administration des affaires ou informatique

Tools

S/4HANA

Jobbeschreibung

Summary Statement

Global IT is a central partner of Ottobock's global business – we see ourselves as enablers and provide the entire portfolio of infrastructure and applications to make the business even more successful. You are in a constructive exchange with colleagues in the department to support them in mapping and optimizing business processes and finding creative solutions. A special focus will be on the redesign of the processes that will be mapped in the S/4HANA system in the future.

Duties & Responsibilities

• Consulting and support of the specialist departments/key users in the further development and optimization of "end-to-end" business processes in the customer service and plant maintenance area
• Analysis of customer requirements and service messages, creation of solution concepts and configuration of tools and processes consisting of the SAP standard, SAP add-ons and in-house developments
• Coordination and management of (international) Customer Service and Plant Maintenance SAP projects
• Control of the use of internal and external resources for projects, changes and support in the customer service and plant maintenance area
• Creation and maintenance of system documentation

Qualifications

• Successfully completed studies in business administration, (business) informatics or a comparable field
• Several years of professional experience as well as in-depth SAP Customer Service and/or Plant Maintenance Customizing experience
• Additional SAP process knowledge in the areas of sales, logistics and production
• Appropriate SAP certifications are desirable
• Very good knowledge of German and English, both written and spoken

Benefits

• Attractive remuneration incl. bonus and 30 days of vacation
• Flexible & family-friendly working time models (attractive option for mobile working in the home office)
• Individual personnel development and further training through the Ottobock Academy as well as external training and further education offers
• An open corporate culture with regular team events and an exciting international working environment
• Corporate benefits, job ticket, job bike, health management offers and many other benefits that await you at Ottobock