IT Business Operations Specialist -Service Architecture

NAXCON GROUP; Frankfurt; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading IT and engineering firm is seeking an IT Business Operations Specialist in Frankfurt. This full-time role focuses on operational governance and reporting within a public sector IT organization. Candidates should have a relevant university degree and C1 German proficiency. Experience in data analysis and documentation is essential. Join an innovative team with competitive compensation and opportunities for professional growth.

Leistungen

Competitive compensation package

Dedicated contact person

Regular team events

Language skill development support

Qualifikationen

• C1 level in German required.
• Minimum 1 year of experience in data analysis.
• Experience with internal order processing and documentation.

Aufgaben

• Administrate internal policies and procedures.
• Prepare strategic business reports.
• Assist in public procurement processes.

Kenntnisse

Collaboration and communication

Data analysis

Ausbildung

University degree in IT or Business Administration

Tools

MS Office (Excel, Word, PowerPoint)

Jobbeschreibung

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position : IT Business Operations Specialist -Service Architecture

Location : Frankfurt, Germany- Nürnberg, Germany

Field : Defense

Type : Full-time / Remote

Job Purpose

To support and optimize operational, governance, and reporting activities within the Shared Service Architecture (SSA) function of a major public sector IT organization. The role bridges technical service development with business management and provides critical support for planning, procurement, compliance, and internal quality assurance.

Key Responsibilities

Operational Governance and Coordination

• Administer internal policies, rules, and cross-functional procedures
• Manage data and workflows within the internal project and order management system
• Ensure compliance with internal standards and maintain process consistency

Reporting & Business Support

Assist in preparation of strategic business reports and status updates

Support financial and personnel planning activities

Conduct data collection, validation, and quality checks across SSA tools and platforms

Create templates, instructions, and documentation for internal use

Procurement and Resource Planning

Provide assistance in public procurement processes , ensuring alignment with procurement law

Coordinate resource planning for external service providers in collaboration with SSA resource managers and project leads

Management Support

Prepare decision memos and management briefings

Assist with meeting planning and scheduling

Serve as an interface between strategic planning and operational implementation to drive standardization and traceability across teams

Required Qualifications

Education

University degree (Bachelors or Masters) or equivalent qualification in IT, Business Administration, or a related field

Language Skills

German C1 (according to CEFR); proof via certificate, diploma, or signed declaration

IT Tools

Advanced MS Office skills : Excel, Word, PowerPoint

Documentation Skills

Ability to structure information, draft instructions and SOPs, and visualize process flows

Professional Experience

Candidates must have at least 1 year of uninterrupted experience (prior to application submission) in each of the following areas :

Area Example Activities

Internal Order Processing

Managing orders in internal systems, ensuring data quality, understanding end-to-end workflows

Documentation of Processes

Developing process chains, user guides, and operational documentation

Data Analysis & Reporting

Creating analytical reports for management, ensuring high-quality data inputs

Note : Experience must reflect substantial and repeated engagement in these tasks, not one-time or occasional work.

Soft Skills Requirements

Demonstrated ability to collaborate and communicate across teams

Professional Demeanor

Consistent, respectful, and solution-oriented communication style

Verbal Communication

Ability to express ideas clearly and appropriately for the audience

Initiative

Self-motivated and capable of identifying and solving issues proactively

All soft skills will be validated through structured telephone or in-person interviews

Remote Work Flexibility

Up to 40% remote work permitted

On-site presence may be required based on task urgency or meeting schedules

Additional Notes

Candidates must provide supporting documentation (e.g., certificates, resumes, declarations) as part of the application process

Equivalent certificates or demonstrable qualifications may be accepted if they meet the content of required proofs

Time-limited certificates must still be valid at the time of submission

What we offer :

Join a cosmopolitan and internationally mixed team : We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.

Polish your German language skills : If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities : whether you are a beginner or an advanced speaker.

Benefit from a fixed contact person from the company : We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.

Professional growth and development : With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.

Enjoy regular team events with the company : We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.

Competitive compensation package : At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.