IT Application Support Specialist (m / f / x)

Luxcargo Handling S.A.; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A logistics handling company located in Berlin is seeking an IT Application Support Specialist to manage application lifecycles, diagnose issues, and provide 24/7 support. The ideal candidate will hold a bachelor’s degree in IT, have strong problem-solving skills, and excellent communication abilities in both French and English. Join us to boost your career in a dynamic environment!

Qualifikationen

• Proven experience in application support or a similar role.
• Proficiency in Oracle SQL and PL/SQL for database querying.
• Excellent communication skills in French and English.

Aufgaben

• Manage the lifecycle of applications within a defined portfolio.
• Diagnose and resolve application issues.
• Document application processes and support procedures.

Kenntnisse

Oracle SQL

PL/SQL

Communication skills

Problem-solving

Attention to detail

Ausbildung

Bachelor's degree in Information Technology or equivalent

Tools

Standard office applications

Jobbeschreibung

Luxcargo Handling, based at Luxembourg Airport, is a handling company specializing in air freight. Founded in 2023, the company took over the Cargo Handling branch of Luxair and employs 1000 people in various roles.

Luxcargo Handling S.A. is a subsidiary of the Cargolux group, fully owned by Cargolux Airlines International S.A.

For our LCH IT department within LCH, we are looking for an :

IT Application Support Specialist (m / f / x)

Missions :

1. Manage the lifecycle of applications within a defined portfolio, including roadmap, licensing, integration into existing landscape, support and upgrade
2. Diagnose and resolve application issues to ensure optimal performance.
3. Document application processes and support procedures.
4. Assist in the deployment of new applications and updates.
5. Debug and troubleshoot application problems effectively.
6. Conduct root cause analysis for recurring issues and implement preventive measures.
7. Actively participate, in strong collaboration with the different IT teams and vendors, to define the necessary environments to be able to test and implement new releases.
8. Participate in continuous improvement and write appropriate guidelines where required
9. Provide 24 / 7 support for critical application issues, together with support team

Profile :

Minimum required criteria

• Hold a bachelor’s degree “BAC+3” in Information Technology or equivalent
• Combination of education and experience in a similar position
• Proven experience in application support or a similar role.
• Proficiency in Oracle SQL and PL/SQL for database querying and troubleshooting.
• Good sense of priorities
• Strong problem-solving skills and attention to detail.
• Structured approach in analysis and documentation
• Accurate, detail-oriented, and reliable
• Familiarity with standard office applications
• Excellent communication skills in French and English (spoken and written)
• Good presentation and analytical skills

Desired or to be acquired criteria

• Impeccable attention to detail, passion for processes, systems, continuous improvement, and formalisation
• Ability to deliver tasks with minimal guidance and willingness to go the extra mile in autonomy
• Ability to meet deadlines and proactively raise any delivery risks
• Comfort working under stress with tight deadlines
• Ability to apply best market practices, demonstrate creativity, and drive change
• Adaptability to changing priorities, demands, and timelines through analytical and problem-solving skills
• Accurate, detail-oriented, and reliable

The ideal candidate :

• Will have superior communication skills and the ability to tailor communication to different stakeholder groups, collaborating with teams on the shop floor, IT engineers, program managers, and senior leadership
• Knowledge of air cargo handling processes
• Experience in implementing a “Commercial Off The Shelf” product
• Knowledge of other official languages spoken in Luxembourg is an asset

A Certificate of Good Conduct (Criminal Record, Polizeiliches Führungszeugnis) will be required if selected.

If you see yourself in this description, don't hesitate to apply and join us to give a new boost to your career!