IT Analyst (Remote)

Lucem Health Inc.; Deutschland; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A healthcare technology company is seeking an IT Analyst to support the CTO & CISO in maintaining a secure technology environment. This remote entry-level role focuses on IT support, security compliance, and system administration. Ideal candidates are pursuing a degree in IT or related fields, have troubleshooting skills, and a desire to grow in IT, cybersecurity, and compliance.

Qualifikationen

• Currently pursuing or recently completed a degree or certification in IT or related field.
• Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Understanding of HIPAA regulations is a plus.

Aufgaben

• Provide first-line technical support for internal IT issues.
• Assist with the IT onboarding process for new hires.
• Support the implementation of IT security controls.
• Perform routine system checks for optimal IT infrastructure performance.
• Contribute to continuous improvement of IT processes.

Kenntnisse

Basic understanding of IT systems

Strong problem-solving skills

Excellent communication skills

Organizational skills

Ausbildung

Degree or certification in Information Technology or related field

Tools

Microsoft 365

Jobbeschreibung

Who We Are

We created Lucem Health with Mayo Clinic in 2021 to help make clinical AI useful and effective in the real world so it can fulfill its immense potential to help transform healthcare. Our vision is a world in which clinicians detect problems before they become life threating and patients get world class care, everywhere. Our mission is to revolutionize care delivery through the practical application of clinical AI.

After a long journey of discovery, we are now focused on helping healthcare providers deliver more proactive care using a unique approach to early disease detection that is easy to implement and does not require clinicians to change how they practice medicine. Given that providers have been struggling financially for some years now, we have also developed an innovative business model in which we partner with life sciences companies (pharma/med device) to fund deployment of our early disease detection at providers.

In effect, our business is now about aligning provider and life sciences incentives to deliver better, more proactive care that changes, and even saves, patient lives.

Position Summary

As an IT Analyst, you'll be an essential part of our day-to-day operations, directly supporting the CTO & CISO in maintaining a secure and efficient technology environment and helping to articulate how we do that to the outside world. This entry-level role is perfect for someone eager to grow their skills in IT support, security, and compliance within a fast-paced healthcare technology setting. You'll gain hands-on experience across a variety of critical functions, helping us to uphold our commitments to innovation and data protection.

This position is remote. As a remote work force that meets face-to-face frequently to do collaborative work, this position will require occasional travel to Raleigh or Charlotte, North Carolina, or to other cities where there is, or will be, a critical mass of Lucem employees.

Key Responsibilities

• IT Support & Onboarding:
  • Provide first-line technical support for internal IT issues, including hardware, software, and network troubleshooting.
  • Assist with the IT onboarding process for new hires, including equipment setup, account provisioning, and initial system access.
  • Manage and maintain IT asset inventory.
• Security & Compliance Assistance:
  • Support the implementation and monitoring of IT security controls.Assist with documentation and evidence gathering for HIPAA, SOC 2 Type II and ISO-42001 compliance initiatives.
  • Help to research and implement security best practices within our M365 tenant.Assist in drafting and updating IT-related policies and procedures.
  • Support development of clear and compelling responses to IT, data and AI governance and security reviews during Lucem sales processes
• System Administration & Maintenance:
  • Perform routine system checks and maintenance tasks to ensure optimal performance of IT infrastructure.
  • Assist with user account management and access controls within various systems, including M365.
  • Help manage and respond to security alerts and incidents under guidance.
• General IT Operations:
  • Assist with various ad-hoc IT-related tasks and projects as needed.
  • Contribute to the continuous improvement of IT processes and procedures.
• Have fun doing what you love to do!

Qualifications

• Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, Cybersecurity, or a related field.
• Basic understanding of IT systems, networking concepts, and common operating systems (Windows, macOS).
• Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams).
• Strong problem-solving skills and a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Highly organized and able to manage multiple tasks effectively.
• A strong desire to learn and grow in the fields of IT, cybersecurity, and compliance.
• Understanding of or willingness to learn about HIPAA regulations, SOC 2 and other compliance frameworks is a plus.